Raquel Santos is a skilled and motivated leader who is passionate about customer experience, teamwork, and development. With extensive experience in the retail financial industry, she has a proven track record of driving strong results and controlling KPIs through a performance culture, coaching, and clear expectations. Raquel has studied at prestigious institutions, such as IESA and the Universidad Metropolitana, where she completed a Masters in Gerencia y comercializacion de medianas y pequeñas empresas and a Masters in Mercadeo en Empresas, respectively. She also holds a BA in Modern Languages, Educacion from the Universidad Metropolitana.

Throughout her career, she has held important positions such as Sales Professional at Tiffany & Co., Store Manager Director at TOUS, Manager Banca Personal at Citibank, N.A, Assistant Manager Trade Department at Citibank, N.A, and Assistant Manager Sales and Marketing Department at Corporacion TTI. Raquel is a results-driven and enthusiastic leader who always strives to bring the best out of her team.