Gonzaga University

Connell High School

Implementation Consultant at SmartRecruiters

Spokane, Washington, United States

- Own key relationships with global, enterprise accounts through project management and executive-level engagement- Engage with key stakeholders to demonstrate the strategic value of the SmartRecruiters platform while analyzing the product ROI while driving the completion of strategic initiatives- Think creatively to actively identify use cases and prescribe data-backed solutions to assist clients in achieving their business objectives- Identify opportunities for client product optimization, process flow improvement, and account expansion- Manage client engagement with other SmartRecruiters’ resources, such as professional services, product management, and marketing, as well as third-party vendors to drive success with the platform- Successfully own, drive and run the subscription renewal process through engagement at all levels of the client's business- Clearly communicate account risk internally, while proactively working to problem solve and solve areas of concern- Position SmartRecruiters' value proposition as part of the overall business solution, linking these benefits back to the key business strategies of the client- Expand the clients’ solution beyond the functionality introduced during the implementation process and consistently seek new opportunities by presenting and recommending SmartRecruiters’ products, services, and partner solutions - Facilitate client projects to optimize their hiring process, engage and train the system users and hit projected go-live dates

SmartRecruiters

Customer Success Manager

- Proactively engage with clients to understand their organization, software requirements, current process challenges and challenges- Possess expert knowledge on best practice usage of SmartRecruiters and understand what drives successful hiring for clients- Build relationships and serve as a trusted advisor to key clients- Lead custom and recurring training sessions for client user groups- Work cross-functionally with the Hiring Success, Sales, Customer Success and Product teams to ensure a successful implementation, engagement, usage, and client experience- Manage relationships with clients to successfully migrate their data to SmartRecruiters while ensuring smooth systems integrations- Lead demos, discussions, and use-case scenarios and assist sales reps with various types of technical and implementation conversations

Implementation Consultant

SmartRecruiters has transformed the hiring process by reducing the stress that comes along with attracting, finding, engaging, and hiring new talent. Leading enterprises like Ikea, Square, Abercrombie & Fitch, and McDonald's Canada have abandoned their outdated Applicant Tracking Systems (ATS), for our all-in-one platform. What once started as a freemium product, has now turned into the world’s fastest-growing enterprise solution.- Own key, global commercial relationships through project engagement and account strategies- Identify clients’ business challenges while aligning SmartRecruiters service and product offerings to create world-class solutions that deliver measurable outcomes- Manage and expand relationships throughout client organizations by demonstrating the strategic value of the SmartRecruiters platform through measurable return on investment- Excel across the full client life cycle; including business development, solution selling, consulting, project management and client service- Think creatively to actively identify use cases and value propositions to assist clients in meeting their company and business objectives- Identify opportunities for product optimization, process flow improvement, and account expansion- Manage engagement with other SmartRecruiters’ resources to ensure excellent delivery of service, quality deliverables and the highest level of client satisfaction- Promote overall client loyalty, serving as internal advocate and escalation point for clients

Strategic Account Director

Unifire is an industry-leading manufacturer and distributor of over 1.5 million products for various industries. Specializing in providing mission-critical equipment and services to the military, law enforcement, tactical groups, fire, rescue, utilities, nuclear and hydro-power plants.- Developed and implemented an integrated Marketing and Brand strategy, resulting in an awareness increase of 38% and assisted in a sales improvement of 23% quarter-over-quarter- Designed, created, edited, assembly, and distribution of traditional and digital marketing campaigns- Managed digital and traditional media buying to maintain the budget and maximize the return on investment- Increased engagement with the customer base by 41%, driving account retention and expansion- Enhancements of digital properties to drive Search Engine Optimization (SEO)- Executed strategic campaigns and active outreach via social media outlets to drive brand engagement - Worked closely with sales staff and third-party vendors to tailor marketing materials for target markets and underserved areas- Researched existing and prospective industries to identify opportunities for expansion and new business

Unifire, Inc.

Marketing Manager

NewEdge is a dynamic innovation consultancy bringing a fresh approach to growing business and brands through upstream and downstream innovation. Our clients often tell us that our approach to innovation is unlike other innovation consultancies. Perhaps it’s our focus on opportunities rather than ideas, or the way we blend the disciplines of research, strategy and design. This helps our clients stretch their thinking, create breakthrough innovations and develop new products, services, and brands that deliver growth. Together with our innovative team of research specialists, strategists and designers combine fresh thinking and sound commercial knowledge with global experience. - Worked with directors and clients to accurately scope projects, assemble and manage project timelines and execution of initiatives- Provided strategic, analytical and research support throughout internal and external projects - Co-facilitated cross-functional workshops and meetings, both internal and client-facing - Managed the creation of client deliverables – presentations, design outcomes, documents, spreadsheets, etc. - Continued education daily while building a knowledge base on innovation topics and trends- Visualized the big picture and synthesized information through trends mapping, market reporting, and content deliverables- Translated complex business strategies and theories into actionable items to increase long-term growth- Worked successfully with a wide variety of constituencies (e.g., designers, strategists, executive clients, senior management) to produce high-caliber growth strategies- Conducted quarterly project and business reviews with clients to highlight successes and initiate compound projects- Forecasted monthly and quarterly timelines for ongoing and potential projects- Created and presented presentations for specific clients, webinars, and trade shows on the principles of Opportunity Thinking and NewEdge case studies

NewEdge

Innovation Consultant

- Product expert on enterprise file sharing solution with in-depth technical knowledge of the product capabilities, practical business applications, and customer needs- Drove customer engagement and adoption through product demonstrations, webinars and continuing education for users- Managed a portfolio of customers and worked closely with executive-level decision makers to ensure customer success- Conducted Quarterly Business Reviews and Account Plans to identify product use cases and highlight customer needs- Developed strong relationships with customers to protect ongoing revenue stream and identify upsell/cross-sell opportunities- Onboarding new customers and managed them through the implementation process to ensure they successfully adopted Egnyte's service organization-wide- Forecasted monthly and quarterly timelines for account opportunities- Coordinated and executed bi-weekly email campaigns to customer segments based on new features, promotions, and account health- Worked closely with customer base to maintain high retention rate and ensure that all customer needs are met- Maintained a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to enhance future product iterations- Successfully worked remotely part of each week to achieve metrics, account retention, conversions and ensure customer success- Increased monthly goals for retention, conversions, upsell opportunities and pipeline

Egnyte

Account Manager II

- Product expert on enterprise file sharing solution with in-depth technical knowledge of the product capabilities, practical business applications, and customer needs- Drove customer engagement and adoption through product demonstrations, webinars and continuing education for users- Managed a portfolio of customers and worked closely with executive-level decision makers to ensure customer success- Conducted Quarterly Business Reviews and Account Plans to identify product use cases and highlight customer needs- Developed strong relationships with customers to protect ongoing revenue stream and identify upsell/cross-sell opportunities- Onboarding new customers and managed them through the implementation process to ensure they successfully adopted Egnyte's service organization-wide- Worked closely with customer base to maintain high retention rate and ensure that all customer needs are met- Forecasted monthly and quarterly timelines for account opportunities- Coordinated and executed bi-weekly email campaigns to customer segments based on new features, promotions, and account health- Maintained a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to enhance future product iterations- Successfully worked remotely part of each week to achieve metrics, account retention, conversions and ensure customer success

SMB Account Manager

Chronicled events and adventures throughout Florence through the eyes of a student, while developing advertising solutions and opportunities for the website, helped develop a media kit translation from Italian to English.

Studentsville

Social Media/Events Coordinator - Internship

Tutored Student Athletes in courses regarding to:- Communications- Business Administration- Marketing- Design- Advertising- Consumer Behavior- Public Speaking- Multimedia

Athlete Academic Tutor

Assisted in the implementation and execution of American Express TruEarnings Rewards programs, Marketed Costco Memberships to members in store and out of the warehouse, entered member and business information, Facilitated business to business interactions, explored product development opportunities

Costco Wholesale

Marketing Intern

Helped present the values of Abercrombie & Fitch through actions, including quality customer service, building personal relationships and maintaining a positive work environment

Abercrombie & Fitch

Model

- Assisted members with product selection and packaging- Corresponded with members for best service and experience- Maintained a clean and efficient work environment- Drove Membership renewals and sign-ups- Processed and qualified merchandise returns- Stocked shelves with appropriate product placement- Handled high volume orders and big ticket items- Managed and balanced registers- Attended events and represented Costco while driving new Member sign-ups- Assisted in the implementation and execution of American Express TruEarnings Reward program- Marketed Costco Memberships to members in store and out of the warehouse- Inputted member and business information- Facilitated business to business interactions, explored product development opportunities

Marketing & Membership Associate

Maintained facility and equipment sanitationAssisted in the setting up and facilitation of fitness classesProvided constant water safety and first aid skills, in case of need

Ethan Dillon