Bryan Leonard is an experienced and results-driven IT service delivery manager and global IT support leader with a strong focus on customer experience. With a Bachelor's degree in Psychology from Syracuse University, Leonard has held various leadership positions in renowned organizations like Northramp, LLC, TEKsystems - Global Services, ActioNet, Inc., among others. His expertise spans across IT Service Delivery, End User Support, Customer Relationship Management, Desktop Support, Operations Management, incident, problem, change, asset management, continual service improvement (CSI), process automation, knowledge base, SLA, IT Service Management (ITSM), and SIAM multi provider initiatives. Recognizing the importance of customer satisfaction, Bryan advocates for positive customer experiences by building collaborative working relationships between customers, business stakeholders, and IT through effective communication and timely issue resolution. With experience leading 10 IT and Customer Relationship Managers, 64+ staff and outsource resources worldwide, managing hybrid internal and outsource service delivery, and creating and managing global operating budgets of $18M, Bryan has the skills and expertise to drive productivity, value, and customer satisfaction.