Denise Pedro is a highly innovative professional with over 10 years of marketing and advertising expertise, bringing a wealth of experience to any organization. With a proven track record of demonstrated initiative, creativity, and success, Ms. Pedro has expertise in customer service, staff training, supervision, and mentoring. She excels in high-stress, fast-paced environments and has excellent leadership, management, and communication skills.

Ms. Pedro holds several qualifications, including a Certificate in E-learning Instructional Design from the University of Washington, Web Design Certificate with honors from Seattle Central College, and a Certificate of Multi-Media Design in Multi-Media Design from Green River College. She is highly skilled in various design software such as Photoshop, Illustrator, Dreamweaver, InDesign, XHTML, CSS, FTP Clients, and hands-on experience with Flash, JavaScript, PHP, MySQL, ActionScript, Wordpress, Drupal, Joomla. She is proficient on both PC and Mac, and highly experienced with Mas 200 Sage Accounting Software and AS400 Lodging Management System.

As a Learner Experience Specialist at Amazon, Ms. Pedro brings her analytical, determined, entrepreneurial, artistic, and bold approach to her work. She has previously held positions such as CX Quality Operations Associate - Amazon Go, C2 Customer Service Agent, Reservation Supervisor at Xanterra Parks & Resorts, and Operations Manager at Seattle Electronics.

Ms. Pedro thrives in both independent and collaborative work environments, making her an asset to any team. Her skills and experience in customer service, management, and design make her a highly sought-after professional in the industry.