Ryan Markel

Ryan Markel is a seasoned career support specialist and leader with a diverse background. With a transition from the non-profit sector to Automattic, the company behind WordPress, Ryan has been at the forefront of support team leadership since 2010. He began as an individual contributor before rising to become a team director for their enterprise division. His expertise spans various support methodologies, team coaching, goal setting, resource planning, customer success, and continuous quality improvement. Ryan also excels in distributed work environments and emphasizes fostering personal growth within his teams.

Beyond his primary role, Ryan Markel has a wealth of experience in live event production, esports tournament management, and livestream direction. His talents extend beyond the tech sphere, showcasing a versatile skill set that includes organization, coordination, and production in different settings.

Ryan's educational background includes a Master of Divinity from Concordia Seminary and a Bachelor of Arts in Theological Languages from Concordia University-River Forest. His professional journey has seen him hold key roles such as Interim Head of Global Support for WordPress in the enterprise segment at Automattic and various positions in support and management at Concordia Publishing House. Ryan also spent time as a Tournament Staff member at events like Frosty Faustings and Combo Breaker, showcasing his versatility in different environments.