Leisa Ashbaugh is a seasoned consultant, project manager, and technical and marketing writer with over 10 years of experience in tech and communication. She specializes in enhancing customer experience by designing and implementing content, documentation, and process improvements that increase customer satisfaction metrics. Leisa has worked with well-known technology leaders such as Microsoft and AT&T and leverages her expertise in customer and business process focus to ensure tech, documentation, and processes work together while delivering on business goals. She holds a Bachelor of Business Administration in Marketing & Finance from Pacific Lutheran University - School of Business, a Professional Certificate in Technical Writing & Editing from the University of Washington, and is currently studying for a Candidate for Master's in Communication - Digital Media. Formerly a Senior Consultant, project manager, and instructional designer, she has proven success in leading and delivering projects, content development, and technical writing for B2B, partners, and internal audiences.