Christopher Frankland, a customer and digital experience enthusiast, has an insatiable appetite for innovation and Lean Process. Graduating with a joint degree in Computer Science and History from Brunel University London, he now dedicates his professional life to creating an exceptional customer and user experience through robotics, analytics, chatbots, and cognitive services. His extensive experience in the insurance industry - having held positions in companies such as ReSource Pro and Ameritas - has earned him a reputation as an insurtech evangelist. Besides holding positions in high-profile organizations like Care Bridge International and the International Association of Industrial Accident Boards and Commissions, he has also worked as a mentor at various accelerators, including Global Insurance Accelerator and Lloyd's Lab. Furthermore, Frankland is a former Council Member at Gerson Lehrman Group and an Advisory Board Member at MaxGapPlus. He is a versatile problem solver, having worked not only as a web developer but also as a .NET Developer and IBM WebSphere Portal Developer.