Kasey Plummer is a highly experienced customer service professional with an impressive track record of delivering exceptional support at Grammarly. Plummer started as a Customer Support Representative and progressed to become the Customer Support Excellence Lead, a role where she oversees the performance of customer support teams and leads initiatives that enhance customer satisfaction.

Plummer is knowledgeable in customer service best practices, has excellent communication and interpersonal skills, and is a valuable asset to any team dealing with clients. As the Customer Support Excellence Lead at Grammarly, she has become an expert in assisting clients with the Grammarly AI language assistant, a crucial tool for improving writing skills.

Plummer's previous experience as a Customer Support Representative has given her a unique perspective on how to provide exceptional support to clients. With her passion for customer satisfaction, she has become an indispensable member of the Grammarly team.