Onboarding and Development Lead- Phoenix Delivery Center at TEKsystems

Phoenix, Arizona, United States

- Development, design and implement onboarding materials for new recruiters and leads• Review and update current onboarding processes for new team members• Host webinars and live facilitation of delivery content• Systematically identify, plan, and implement actions designed to engage development with new hires and their leaders• Define the most effective training approach to educate and transfer knowledge/skills• Leverage collaboration tools (e.g. Zoom, Webex, BlueJeans) to build virtual team rapport • Optimize processes and drive ongoing efficiencies of content• Define methods to sustain behaviors and reinforce delivery and sales fundamentals• Identify deviations from performance expectations and implement strategies for corrective action

TEKsystems

Onboarding and Development Lead- Phoenix Delivery Center

Our team is responsible for the professional development of our employees. This includes working with field and corporate leadership to determine what foundational skills are necessary from an onboarding standpoint through continual education/development necessary to maintain success for the duration of a career. Once the content is determined, we develop and design it and then deliver it via online, instructor led, and various other delivery methods.  - Responsible for content design and updates, ATS training and talent development.

Lead Facilitator and Coach- Professional Development

- Responsible for helping our clients achieve their critical business and IT initiatives through    providing trans-formative, outcome-based information technology solutions for Arizona companies•	Responsible for growing our Telecommunications market share and identifying/capturing new business through strategic positioning and building strong relationships with customers•	Growing and supporting national accounts within our TCOM vertical in Phoenix, to include executing MSAs where agreements have not previously existed•	Responsible for managing and mentoring recruiters, conducting performance reviews, interviewing and contributing to the decision-making process for internal hires•	Social Media Manager of WICT Southwest Chapter   •	Membership Chair of AZ Wireless Association

Account Manager Recruiter Lead

WICT proudly serves 10,500 members and 24 chapters worldwide with nearly 500 volunteer leaders.  Manage all Social Media for Woman in Cable and Telecommunication Southwest Chapter, includes but not limited to Facebook, Instagram, Twitter and LinkedIn.  Find us @WICTSouthwest.- Evaluates appropriate social media for engagement in accordance with WICT National guidelines and expectations (especially focused on WICT Connects).- Initiates, monitors and engages in social media on behalf of the chapter regarding key programs, events, tidbits of interest and more, as appropriate.- Watches the WICT National social media feeds to ensure coordination.- Acquires content from external sources (in keeping with chapter goals) and from communications Liaisons. - Tracks and stays current with social media trends.

Women in Cable Telecommunications

Social Media Manager and Director of Communications- Southwest Chapter

- Familiarity with AZ Wireless membership program and specifically the renewal/new member goals. -      Assists members with renewals, member communications to include contact updates, online process, and etc.- Reviews monthly the most current membership roster and non-renewal roster and assures all chapter communications are being sent to the most current list of chapter members.- Maintains the privacy and integrity of the chapter rosters.- Assures chapter events and programs include membership recruitment information and any member updates, as well as, track and follow-up both member and prospect activity at chapter events.

Arizona Wireless Association

Membership Chair

- Responsible for helping our clients achieve their critical business and IT initiatives through providing trans-formative, outcome-based information technology solutions for Arizona companies•	Responsible for growing our Telecommunications market share and identifying/capturing new business through strategic positioning and building strong relationships with customers•	Growing and supporting national accounts within our TCOM vertical in Phoenix, to include executing MSAs where agreements have not previously existed•	Responsible for managing and mentoring recruiters, conducting performance reviews, interviewing and contributing to the decision making process for internal hires•	Social Media Manager of WICT Southwest Chapter   •	Membership Chair of AZ Wireless Association•	TEKsystems MVP July 2017

Account Manager Telecommunications

- Develop recruiting strategies designed to identify qualified candidates through various recruiting tools•	Focused on supporting and growing our presence within the End User Support space here in Phoenix; skill sets specialties will include all tier levels of Helpdesk, Desktop Support, PC Technicians and System Administrators •	Work with Account Managers to identify target accounts, top skill sets, key market segments, and assess clients’ staffing requirements•	Cold call candidates locally and nationwide to judge interest in job openings and trends in the Phoenix IT market•	Build and maintain relationships with current, former and prospective consultants of TEKsystems•	Build employee value proposition and present candidates on potential client position and negotiate contract terms including compensation and benefits•	Conduct technical skills assessment, initial phone and face to face interviews, references, and background checks to evaluate and match appropriate candidates to our customer requirements

Professional Recruiter

- Managed a group of 14 new recruiters within the Phoenix and Tucson markets•	Responsible for on-boarding, recruiter development and ensuring early success from day one through 1 year in tenure•	Responsible for teaching, coaching and reinforcing recruiter fundamentals, core values, delivery strategy, and company initiatives •	Facilitated weekly and bi-weekly one-on-one recruiter performance reviews

Manager of Recruiter Operations

- Responsible for facilitating training of our newest recruiters at our Phoenix Corporate facility• In addition to facilitating instructor-led classes, responsibilities include: evaluating recruiter performance and coaching others on how to continue development throughout the new hire's experience• Primary day to day duties include training new recruiters from across North America on the basics of recruiting, networking, negotiations, how to build their book of business and how to gain a full understanding of the Technical Professional's skills, goals and interests• Heavily involved in enhancing our training content to provide world-class training and reinforcement of all skills acquiredTEKsystems was recently recognized for its New Recruiter Training from Brandon Hall, one of the leading research organizations in the professional development industry. TEKsystems applied this year (2013) for the “Best Use of Blended Learning” category, an area that recognizes employers for excellence in a training program that combines online content with in-person, instructor lead learning. The “Blended Learning” category is one of the top three areas in which employers apply and TEKsystems received a Gold Award in the category.

New Recruiter Training Facilitator

- Facilitate monthly recruiter meeting to discuss and implement best practices for the local Jacksonville office• Participate in office panel interviews to identify new hires for internal recruiting team.• Maintain relationships with local user groups within the IT Industry• Mentor and train new recruiter• Assist with on-boarding and new recruiter development• Develop recruiting strategies designed to identify qualified candidates through various recruiting tools• Work with Account Managers to identify top accounts, target skill sets, key market segments, and assess clients’ staffing requirements.• Cold call and network with candidates locally and nationwide to judge interest in job openings in the Jacksonville market. • Build employee value proposition and sell candidates on potential client position and negotiate contract terms including compensation and benefits. Identify referrals for positions if candidates are not interested. • Conduct skills testing, office interviews, references, and background checks to evaluate and match appropriate candidates to client requirements.Corporate New Hire Training:• Selected as 1 of 9 co-facilitators to train groups of 16-20 new hires during intensive one week period at corporate locations in Baltimore, MD and Phoenix, AZ once a monthTEKsystems Foundation Award Winner 2013

Professional Recruiter & Corporate Training Co-Facilitator

Facilitate on-boarding and training for new recruiters • Develop recruiting strategies designed to identify qualified candidates through various recruiting tools• Evaluate candidates’ strengths compared with clients’ requirements by, for example, evaluating, screening, and interviewing the candidate.• Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements.• Complete necessary pre-employment processes including reference checks and background/drug tests.• Manage over 30 contract employees while on assignment.  Assess and investigate contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary.• Work with Account Managers to identify top accounts, target skill sets, key market segments, and to assess clients’ staffing requirements.• Communicate effectively with others in order to create a productive and diverse environment.• Communicate with peers by sharing recruiting “best practices” and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools.• Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.

Senior Recruiter

- Responsible for initiating the hiring process for all potential recruiter candidates. This includes sourcing, phone interviewing, testing and presenting qualified candidates to field offices for the remaining steps of the interview process• Responsible for maintaining documentation using PeopleSoft and hiring metrics regarding candidates and events• Built relationships with the Director of Branch Offices, (DBO), to ensure their staffing needs are being met. Continual follow-up with DBO's and office administrators on the status of candidates.• Place job requirements on the Internet to increase available candidate pool• Identify and participate in networking activities such as attending career fairs, professional association meetings, and cold calling on school, organization, and outplacement services  • Evaluate all resumes received and select only candidates that are appropriate to enter into the interview process• Act as a point of contact for offices in assigned regions as well as candidates concerning all internal hiring and staffing matters• Responsible for constant training and communication to the field offices on staffing and hiring best practices

Regional Recruiter- Southeast Region

- Responsible for all steps associated with the identification, placement, and management of contract and permanent employees in the applications, infrastructure, and communications service areas within many Fortune 500 clients such as: Microsoft, Starbucks and Boeing• Consistently developed strong communication channels with internal and external clients by earning respect, and acting with the greatest amount of professionalism• Recruited for all positions within Information Technology such as Project/Program/Product Managers, Business Analyst, Programmer/Analysts, Software Developers, Quality Assurance, Web Developers, Help Desk Support, Network Engineers, and Systems Administrators• Identified candidates utilizing our internal database and external job search engines (Monster, Careerbuilder, Dice, etc.); cold calling; qualifying candidates; performing professional and technical assessments; analyzing client needs• Negotiated wage rates and other terms and conditions of employment with contractors• Posting available job positions on the internet; resume preparation; contractor and client lunches; office interviews, reference checks, and background investigations; building long-term relationships on a foundation of honesty and integrity

Technical Recruiter

- Responsible for providing the highest level of customer service, to external customers as well as corporate and field office employees• Expert in the processing of contractor payroll, benefits administration and overall operational compliance to policies and procedures with an overall focus on data quality• Maintained over 200 contractors every week• Responsible for data entry of contract employee new hire information, including client invoicing data, payroll and tax data• Responsible for data entry of contract employee termination information including reasons and dates• Responsible for weekly contractor payroll process including collection, entering and verification of hours to include timecard collection• Collect, track, and audit contractor expense reports• Assist Business Operations Associate in the maintenance of the travel log• Possess expert knowledge of payroll and benefits, including employment agreements, health insurance and 401K• Main point of contact for problem resolution involving contract employee payroll and benefits• Responsible for contractor orientations including all new hire and rehire contractor paperwork required

Customer Support Associate

- Provided administrative support for the entire Seattle branch• Prepared financial performance reports for the District Branch Officer on a weekly basis• Responsible for obtaining and compiling personal expense reports for submission to corporate headquarters • Took on the role of customer service support when needed• Prepared marketing materials for Sales staff

Devon Washington

Devon Washington