Amber Boaz is an experienced Salesforce expert with a diverse background in business systems analysis, project management, and customer service. With a BS in Information Systems from the University of North Carolina and certificates in Non-profit Management and Strategic Leadership from Duke University and Durham Technical Community College, Amber is uniquely qualified to streamline organizational processes through automation, documentation, and strategic planning.

Amber has worked with a range of organizations, from small non-profits to publicly traded companies, providing Salesforce consulting and driving process optimization. She has served as a Salesforce Solution Architect and CRM Platform Owner at Rapid7 and a Principal Business Systems Analyst at Red Hat. Additionally, she has held positions in professional services, customer support operations, and technology consulting.

With a background in customer service, Amber is passionate about advocating for CRM and customer-focused solutions. She has presented at conferences such as Dreamforce and Midwest Dreamin, and is recognized as a Salesforce MVP and Efficiency Evangelist.