University of West Georgia

University of South Alabama

Release Manager at Tricentis

Atlanta, Georgia, United States

Tricentis

Release Manager

- Produce and update end-user documentation for Cloud and OnPremise applications for:   -API's   -Network Infrastructure   -Release Notes   -Features and Enhancements   -OnPremise Installation/Upgrade guides for Windows/Linux/Docker OnPremise-Document Software Testing products using Zendesk,MadCap, OneDrive/Google Docs.-Collaborate with Product, Development, and Support teams to create end-user documentation for 8 products including help guides, and installation/upgrade guides. -Use Jira and Confluence to find, monitor, and document client- and support-reported bugs, new software features, and multi-system projects using Agile/Scrum methodologies.-Collaborate with off-shore Dev teams for process improvements.

Senior Technical Writer

- Produce and update technical documentation, user experience documentation, and release notes for OnDemand and OnPremise Software Testing products using Zendesk and Google Docs.-Collaborate with Product, Development, and Support teams to create end-user documentation for 8 products including help guides, and installation/upgrade guides. -Use Jira and Confluence to find, monitor, and document client- and support-reported bugs, new software features, and multi-system projects using Agile/Scrum methodologies.

QASymphony

- Produce and update technical documentation, user experience documentation, and release notes for SaaS Electronic Health Records (EHR) using Wordpress, RoboHelp, Microsoft Word, and Microsoft Excel. -Collaborated with Design and Development teams to create a deeply-integrated, context-sensitive user help system.-Use Version One, Sharepoint, Salesforce, Box and TFS to find, monitor, and document client- and support-reported bugs, new software features, and multi-system projects using Agile/Scrum methodologies.-Document procedures for client transition from ICD-9 to ICD-10 medical documentation and billing.-Document regulatory requirements for UDS, MU, and ONC certification.

Greenway Health

Technical Writer R&D Services

- Develop and maintain technical documentation and user experience documentation for the Electronic Health Records (EHR) specific to the Walgreens Retail Services team. -Worked closely with Development, Business Analysis and Database Management teams to produce technical documentation.-Managed data dictionary's for 6 databases within the EHR application using Embarcadero, RedGate and Microsoft Excel.

Technical Writer Retail Services

- Conducted in-house instructional training for employees and customers. -Project lead for researching, documenting and editing the EHR instructional manuals.-Worked closely with Implementation Managers and Directors to document Implementation policies and procedures.

Hillary Deal

Hillary Deal