The Chinese University of Hong Kong

University of Alberta

Senior business prioritisation manager

Hong Kong SAR

HSBC

- Contribute to the execution of the cards business strategy and maintain the leadership in Hong Kong.
-  Drive appropriate risk management process and policies, marketing and servicing approach, to achieve the business objectives
-  Enhance efficiency by streamlining operation process, channel migration and cost management.
-  Lead the Mobile Payments functions development and support the commercialization of Mobile Payments with the value added features to drive usage and profitability

Manager Cards Portfolio

- Led a team of 3 to 6 people to implement projects related to Card and Packaged lending products in Hong Kong.
-  Acted as a consultant between IT and branches, business, processing centers to transform any system and operation deficiencies into a quick-win workable solution.
-  Strong technical background which helped to identify the most efficient and effective system solution within a justified cost.
-  Certified Project manager that has hands-on PM experience in monitoring the progress and resources of projects to ensure the projects can be delivered on time.
-  Prepared user requirement documents and reviewed technical design documents from IT during each phases of the project.
-  Created and implemented operation procedures to branches and processing centers that increased efficiency and accelerated customer satisfaction.
-  Provided team supervision and performance management.

Sally Yu