Sighten is the #1 solar software for installers, sales teams and financing providers in the United States. Our partners collectively originate thousands of systems per month in Sighten. Please contact me if you'd like to learn more!

My primary responsibilities as CS manager included account configuration, training, product implementation and customer relationship management. I successfully onboarded 60+ installers from May to December 2017.

- Achieved daily and weekly outbound activity goals - calls, emails and trade show meetings - Educated growers and ranch managers on how Tule can help them achieve their field production goals - Analyzed competitor strengths and weaknesses through market research - Strategized with company founders on how to improve sales processes and increase inbound qualified leads - Successfully completed two-month training program on Actual ET (evapotranspiration) and agronomy

- Managed network of 50+ PV solar installers (residential and commercial) - Communicated product information to customers via phone and email - Designed online proposals with negotiated pricing to help customers win bids - Presented customer feedback to marketing, operations and product management

- Produced 2,390 opportunities (qualified leads) and 320 sales derived from those opportunities - Achieved over 100% quota and consistently finished in top 5 of 25 associates for total qualified leads each month - Analyzed sites to determine their PV solar viability and whether they'd meet Sungevity plan requirements - Contacted leads via phone and email to obtain additional home and utility information - Scheduled product demos for qualified customers

- Advised customers on how to effectively promote Sungevity to their own social networks (face-to-face, phone, online) and generate qualified referrals - Planned and executed Sungevity customer appreciation events, house parties and community gatherings - Launched beta version of mobile smart phone app to top 200 referral-producing customers - Managed inventory of Sungevity customer clothing and giveaways ("swag")

- Generated the most individual sales (55) and opportunities (384) in 2013 (#1 out of 65 RSAs) - Conversed with Lowe’s clientele about the benefits of powering their homes with solar energy - Trained Retail Solar Advisors and Lowe’s Home Improvement staff at 50 stores throughout Northern California (Bay Area, Sacramento, Chico) and Southern California (San Diego, Orange County, Riverside, San Bernardino, Temecula, Palm Springs, Apple Valley) - Developed go-to-market strategies and best practices "playbook" to promote channel growth and help RSA teams exceed monthly sales targets

- 1 RSA for qualified leads and sales derived from qualified leads (March, May & June 2013) - Educated Lowe's customers about the benefits of installing solar for their homes - Increased Sungevity brand awareness at 13 Lowe's Home Improvement stores in Southern California (Riverside, San Bernardino, Temecula, Palm Springs, Apple Valley) - Trained store managers and associates on how to engage customers about going solar with Sungevity

- Supervised waitstaff at Trap Rock Restaurant & Brewery to guarantee timely food/beverage service for guests - Increased bottle wine sales 24% from October-December 2012 and won company-wide bottle wine contest - Guided guests through a seasonal menu that changed every day - Trained new servers on FOH restaurant operations