Memorial University, Newfoundland and Labrador

Investigator (High Risk Clients) at RBC

Analyst, High Risk Client Management

• Supported many types of fraud investigations involving clients and/or employees, by reviewing confidential personal/financial information and intelligence from various CIBC applications and other available databases (e.g. World-Check, Citadel, Interac).
• Conducted Enhanced Due Diligence (EDD) reviews on high-risk and high-profile clients, using best practices in open-source online research techniques.
• Compiled and prepared documentation for comprehensive police briefs as requested by law enforcement agencies in Canada and abroad.
• Assisted other teams within Corporate Security with various functions such as compiling monthly investigation statistics, and preparing Suspicious Transaction Reports for the AML department.

CIBC

Investigative Analyst, Corporate Security

• Researched and documented information regarding new CIBC employees, while ensuring compliance with the bank’s Global Hiring Policy (GHP).
• Identified potential risks concerning new employees (e.g. criminal record, terminations with cause) and conducted further investigation to assess those risks.
• Provided follow-up support to resourcing coordinators and external vendors regarding candidate information and progress in obtaining GHP requirements.

Pre-Employment Screening Analyst, Corporate Security

• Conducted a detailed review of employment applications and resumes from a diverse list of companies, and entered pertinent information for employer/reference contacts.
• Responded to e-mail and telephone inquiries from clients in a professional and timely manner.

Kroll Background America

Client Service Assistant

• Adjusted T1 tax returns as per taxpayer and internal requests.
• Wrote letters to clients explaining the actions taken regarding their request.
• Helped department achieve established internal and external client service standards in each year of employment.
• Chosen by unit team leaders to review colleagues' work for accuracy.

Mark Smith