Ted Smoot is a skilled systems builder, process maven, and data-driven decision maker with a history of success in technical customer success management, project management, account management, product management, and quality assurance. He has excelled in a variety of roles for Echo360, Inc., YouAreHollywood.com, LLC, Aptus Software Labs, Vandalay Management, LLC, and Mister Window Holding Corp.

Along the way, Ted has honed his abilities to lead and manage people and projects, collaborating effectively with teams to identify and deliver on customer needs and wants. He has a solid educational background with studies in English, audio engineering, and music theory at Northern Virginia Community College (NVCC), as well as a graduate, 3-year marketing program at Park View High School.

Ted's customer-centric approach to innovation and problem-solving has resulted in high satisfaction ratings and growth in revenue and profit for himself and his employers. He believes in starting with what the customer needs and wants and then working backward from there, using data to make informed decisions to drive success.