Melissa Archambault is a seasoned customer experience expert with a wealth of experience in media and technology. She is an advocate for delivering exceptional customer experiences and has a proven track record of reinvigorating brands, forging stakeholder relationships, and improving processes. With a Bachelor's degree in Communications and Marketing and a B.A. in Communication Arts and Marketing, she has worked in various roles, from VP of Customer Experience, Director of Digital Governance, and VP of Customer Integration Management at large corporations like Cablevision, SiriusDecisions, and CA Technologies, to name a few. At Medallia, she is currently the Director of Strategic Services, leading customer experience embedded expert teams in improving account health management, sales support, and service delivery. She is an expert in self-service and omni-channel strategies, VOC, CSAT, KPI creation and governance, and organizational transformation and leadership.