Jaime Johnson is a highly skilled and experienced professional with over 10 years of experience in claims, configuration, and customer service across several healthcare companies. Johnson has played key roles in business needs analysis, software development, training, implementation, and support of business solutions, displaying high proficiency in analyzing root cause issues, defects, and system configuration testing. Johnson has extensive experience in CMS, HMO, POS, PPO, EPO, Commercial Managed Care, and Medicaid Plans, among others, and is highly proficient in SDLC methodologies. Johnson's educational background includes an Associate's degree in Medical Insurance Specialist/Medical Biller from Sanford Brown Institute and studies at Inver Hills Community College. Johnson has worked as a Configuration Analyst at Kaiser Permanente, SR Configuration Specialist at WellCare, Operations Scanning Specialist at Snelling Personnel Staffing, and Customer Service Representative Trainer at Airborne Express/DHL.