Kyong Pak is an experienced IT professional with over 16 years of expertise in Project Portfolio Management, Business Transformation, and Agile/SDLC Software Development. With a focus on supporting Federal agencies, Kyong has honed her skills in standing up enterprise PMO's, strategic planning, requirements development, business process re-engineering, PPM, organizational change management, and training/deployment support services for system implementations. She is a ServiceNow Certified PPM Implementation Specialist, ServiceNow Certified ITSM Implementation Specialist, ServiceNow Certified System Administrator, Project Management Professional, Certified Six Sigma Green Belt, and Certified Scrum Master. Kyong studied Management Information Systems at the University of Maryland and has worked for prestigious organizations like the U.S. Department of Commerce, Economic Development Administration, Deloitte, GreenZone Solutions, Inc., Grant Thornton LLP, and Accenture.