Eshmael Mpabanga is a seasoned senior leader with a wealth of experience in digital strategy and technology integration, particularly within banking and financial services. He prides himself on helping businesses harness the power of conversational commerce solutions and future-proof their operations for continued success.

Having consulted major South African banks, Eshmael is currently spearheading conversational AI design, implementation, delivery, and optimization initiatives. He is an industry thought leader, having help established operational readiness frameworks that are widely adopted as best practices.

Eshmael is well-versed in large integration product and program management. He has extensive exposure to AI and ML and has integrated USSD with apps (traditional to digital). He also has a proven track record in delivering successful digital transformation initiatives for cloud migration projects with an in-depth knowledge of SaaS and PaaS.

Eshmael has a whole gamut of skills and competencies, from increased digital adoption rates across digital channels, digital marketing campaigns anchored by operational readiness frameworks, customer engagement strategies, customer experience, and technology identification to accelerate growth. He is agile certified and passionate about delivering complex projects with global best practices while keeping a laser sharp focus on customer experience.

Polished skill sets rooted in adaptability, empathy, and resilience gained from working as an international executive in fast-paced global firms, he has responsibilities spanning countries including the United Kingdom, Australia, South Africa, Ghana, Botswana, Kenya, and Zimbabwe. With Eshmael, clients are assured of expertise, professionalism, and a strong drive to steer success into their businesses.