Matt Brossard, a Customer Success Lead at Lightrail, has a vast experience in providing customer service and support, from freelancing illustration to managing technical support teams. His background includes having been the Customer Experience Manager at Terapeak and the Assistant Manager at Empire Theatres. He has also worked for Island Blue Print as a Sales Associate and Black Press as a Freelance Illustrator. His education includes attending Parkland Secondary School and the University of Victoria. Brossard has held leadership positions as the Manager of Customer Success at Giftbit and the Director of Community at Terapeak, having been the Customer Success Lead at both companies, previously. With his diverse background and extensive experience, Brossard is a reliable and knowledgeable Customer Success Lead.