Dr. Ambedkar College of Commerce & Economics

Hiring ServiceNow Talent for Alcor!!

Dublin, California

Alcor Solutions Inc.

Talent Acquisition Lead

EPIQ is an Oracle JD Edwards ,Oracle Middleware and Salesforce Solution Provider. We offer a depth of experience and a range of skills not found at generalist consulting companies. Whether you are implementing your first ERP or CRM, or whether you need specialist skills to augment an already experienced team, EPIQ is the right partner for you. Our specialists not only understand technology, they understand business.Role at EPIQ:	Responsible for overall Operations & Human Resources Management.	Administering a gamut of Human Resource (HR) operations entailing Recruitment, Talent Management, Change Management, Compensation Benchmarking, Employee Relations, Employee Engagement, CSR, Grievance Resolution, Conflict Resolutions and Project Delivery, Exit and Absence Management.	Managed Vendor relationships for talent acquisition, as well as immigration and onboarding of non-US contingent and Perm employees.	Managed teams of Recruiters off-shore in providing targeted talent for both National and International needs.	Taking overall lead on recruitment initiative. Understanding requirements from all departments. 	Daily and weekly reports to the Director on a regular basis and other MIS reports like Recruitment Master Report, Trackers, and Offer Related reports.	Ensuring prompt resolution of employee grievances & maintaining cordial employee relations. 	Designing & implementing of Co's HR & admin policies & procedures	Audit and authenticate all documents related to legal, salary statements and distribution, policies etc.	Leave Management, Documentation & Performance Management of the internal staff.Major Achievements 	Joined the organization right from inception as the first employee. Got the legal & statutory compliance set up for the organization. 	Ensured “ZERO” no show situation – to kick-start the offshore operations successfully as committed. 	Formulation & Implementation of SOP’s & Policies.

EPIQ InfoTech

Talent Acquisition Manager

One of the leading HR consultants providing Recruitment & Staffing Services in India & abroad.  	Reporting to Director 	Team Size : 6                             Role	Responsible for P&L, Operations, Recruitment, Business Development, Marketing, Database Management, and Process Design, Execution & Implementation	Implementing business development activities and strengthening the company’s market presence in targeted industry (IT, Engineering & Manufacturing, Chemical & Health Care Pharma and Infrastructure & Energy) 	Daily and weekly reports to the Director on a regular basis and other MIS reports like Recruitment Master Report, Trackers, and Offer Related reports.	Leave Management, Documentation & Performance Management of the internal staff.Major Achievements 	Joined the organization right from inception, got the legal & statutory compliances for the company like incorporation, Profession Tax, Service Tax & TDS Certifications etc.	Successfully closed senior level positions. 	Formulation & Implementation of SOP’s & Policies. 	Introduced 7 major client accounts to the ledger viz. Digital Vidya, Edupristine, Agmatel, Gefran, Neural IT, ABECL, Voice for Change – CRY initiative.  	Single POC for all 20+ clients across industries viz. Omron Automation, Baker Hughes, 24x7 Learning, Yennai, Sparta, Auxano, Eastern Cargo, AMCOL, etc. 	Attained operations Break-even within 8 months (seven month before than company planned)

KeyLink Placement Services Pvt. Ltd.

Head – Operations & Recruitment

Founded in 1999, Flora2000 has been delivering inspiring bouquets and arrangements uniquely crafted by their master floral designers. Offering uncompromising excellence in over 170 countries, with a distinguished presence in India, Flora2000 delivers pure perfection every time.  	Joined as a Customer Service Representative (CSR) 	Promoted to a Sr. CSR role within a year 	Got an opportunity to transfer to Business Development Executive (BDE) role 	Subsequently promoted to a Sr. BDE within 6 months reporting to BDM India OperationsRole	Identify, strategize and rapidly develop business opportunities in India.	Meeting Corporate Business Heads to generate leads & business from target market.	Maintaining Database of prospective clients and preparing relevant reports time to time.	Efficiently execute the plan to deliver desired results. 	Prepare sales performance and traffic growth rate report for affiliates.	Alliance Marketing - Host co-branded campaigns with potential Alliances (Online, Offline, Media, Print & Corporate), and responsible for targeted sales generation for each campaign.	Developed profitable business by marketing the organizations suite of products.	Key Accounts Management & Vendor Management 	Interact with customers based in India and worldwide via live chat, e-mails and phone calls.	Effectively dealt with customer requests, queries and complaints and take necessary action from feedback generated.Major Achievements 	Cultivated excellent relations with global suppliers to generate optimum pricing benefits.	Developed a link with distributors and suppliers globally to ensure products and services delivered to customers are of the optimum quality.	Infused a culture of customer service within the team leading to customer retention.	Achieved 125% of the sales target in the 1st Quarter

Flora2000

Sr. Business Development Executive

Convergys Corporation is a global leader in providing customer care, human resources and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. 	Joined as a Technical Support Officer (TSO) 	Promoted to a Sr. TSO role within a year 	Subsequently promoted to a Subject Matter Expert / Team Lead (Acting) role within 6 months 	Reporting to Team Manager OperationsRole	Providing technical support for an Australian ISP Client.	Resolving software and internet related issues within the stipulated time frame.	Builds a customer relationship/partnership, which adds value to the customer leading to a long-term profitable relationship.	Ensuring customer satisfaction and customer retention.	Monitoring and Coaching the OJT (On Job Training) batch.	Conducting induction and post-joining formalities.	Performs all duties assigned.Major Achievements 	Scored a EE (Exceeds Expectation) rating in the 4th, 5th & 6th month of service	Highest Incentive scorer for the 2 Quarters	Handled multiple queues viz. activation of accounts, technical assistance, etc.

Convergys India Services Pvt. Ltd

Sr. Technical Support Officer

Accenture is one of the leaders in management consulting, technology services and outsourcing business. Committed to delivering innovation, Accenture collaborates with its clients to help them achieve high-performance in their non-core businesses. Accenture offer its clients with specialized services at competitive cost. 	Reporting to Team Manager OperationsRole	Resolving software and Internet related issues on the telephone, providing accurate and pertinent information according to the contact center guidelines and quality standards.	Escalate issues to appropriate persons/teams whenever needed.	Adhere to Contact center rules.

Accenture India Services Pvt. Ltd

G Level Technical Officer

Wipro BPO is committed to offering quality and long term services to its customers. There are mainly three areas where Wipro focuses – knowledge processing, equipping BPO technology, and reengineering the business. 	Reporting to Group Leader OperationsRole		Providing technical support for a US based ISP Client.	Resolving software and internet related issues within the stipulated time frame.	Ensuring customer satisfaction and customer retention.	Following troubleshooting guidelines. 	Escalating unresolved issues to L2 in US.Major Achievements 	Certified for Excellent Performance on Process Related CPM’s (June 2004)	Certified as Most Improved Consultant for the Month (Feb 2005)

Imran Kazi

Imran Kazi