Tiago Ferreira da Silva is an experienced professional with over 12 years of expertise in the field of Information Technology. He has strong knowledge in supporting systems, automation testing, quality assurance, and key performance indicator. His proficiency in quality assurance allowed him to participate in all phases that involve the test life cycle, using Agile methodologies and their relevant events. He is skilled in building automated test scripts, constructing dashboards and Insights, and performing report extractions using Business Intelligence and database tools. Previously, Tiago worked in the administration of various CA tools, including Service Desk Manager and Process Automation Manager, to provide general microinformatics support to customers. He also worked as a travel agent and consultant in various facets of the tourism industry.

Tiago's educational background includes a Bachelor of Computer Science degree from Universidade Paulista and an English course from Cultura Inglesa. His professional experiences include working as an Analista de Qualidade de Produtos at B3, an Analista de Testes II at Yaman, JR Software Development Engineer in Test at Inmetrics, a Software Tester, and JR Infrastructure Technician at Capgemini. He also worked as the Head of Tourism at Viagens Billa, where he was responsible for making over 3000+ people discover new destinations.