Karen Dunwiddie is an accomplished Customer Success professional with over 8 years of experience in the industry. She is recognized for her expertise in scaling post-sales organizations and her passion for people, product, and customer experience. Karen thrives in high-energy environments, and she excels in recruiting top talents for client services roles. She has a keen eye for the skills and personas that contribute to success in this area. In her previous role as Director of Professional Services at Terminus: Account-Based Marketing, she was responsible for delivering exceptional service to customers, among other responsibilities. She believes that creating value every time customers interact with a brand is essential and that the customer should be at the center of every decision made. Karen is an outdoor adventurer, dog lover, wife, and mom of two, and she believes that attitudes are contagious. Therefore, she surrounds herself with people who reflect who she wants to be and how she wants to feel. Her guiding principles are to be a good human and do really great work.