Dmitri Yakovlev is a highly experienced technical support professional with a career that spans over ten years in the IT industry. Yakovlev has held multiple leadership roles in renowned organizations such as Sberbank, KDL Group of Companies, Energon Group South Africa. He has a Bachelor's degree in Computer Science from Moscow State University of Technology and Management named after KG Razumovsky, an Associate of Arts from Ryazan Art College named after G.K. Wagner, and completed his studies in Automated Information Processing and Management Systems, Computer Engineering at Ryazan State Technological College.

Yakovlev has led and managed call centers and technical support teams from scratch, with a primary focus on providing high-end support services for businesses' infrastructures. He has extensive experience in personnel management, effective interaction, and is known for excellent time management skills. Yakovlev is a demanding, professional, and punctual individual who thrives on business challenges and always delivers high-quality services to clients.

Throughout his career, Yakovlev has participated in over 50 support and service projects, specializing in L1-L3 technical support in onsite-offshore model. Yakovlev is also known for his innate responsibility for the result, and when he is on a team, clients need not worry about the quality of services provided.