Utah Valley University

QA Lead at You Need A Budget

Pleasant Grove, Utah, United States

You Need A Budget

QA Tech Lead

Here, I own the QA process. This allows me to work with an all-star development team while discovering bugs and other issues by writing tests, organizing manual and exploratory testing and helping to ensure the quality of our ever-evolving web and mobile apps.

This job is a dream. I work with some of the most dedicated and hard-working people you will ever come across, our leaders bolster a culture that drives an incredible experience for customers and employees alike.

QA Owner (Software Quality Assurance Analyst)

Here, I served as the Tech Lead on the customer support team. In this capacity, I provided support to our customers while also working to bridge the gap between CS and development by building processes, providing QA, reporting bugs, and writing support-facing documents to help keep the lines of communication open.

Customer Service Tech Lead

As a Customer Service Representative, I had the pleasure of getting to know the YNAB software inside and out as I assisted to the needs of our customers and helped troubleshoot technical issues along the way.

YNAB's overall philosophy is top-of-the-line and allows us the opportunity to provide some of the best customer support around, while at the same time, granting the satisfaction of teaching and helping people to become financially secure and live a better life. It is truly a joy to work here.

Customer Service Representative

At OrangeSoda, I was able to assist users with hardware, software, and various other technical issues. This position has allowed for a non-stop learning mentality which has allowed for growth in technical and customer support both via email, over the phone, and in-person especially in the areas of email troubleshooting, workstation deployment, basic servers systems, and desktop support.

OrangeSoda / Deluxe

Help Desk Technician

I've been able to do nearly every customer service oriented job in the bakery and it has given me greater insight and appreciation of teamwork as we worked to help meet the expectations and needs of our guests.

Macey's Food Stores

Bakery Clerk

This is another teamwork and customer service oriented position. Here I was able to advance into an area where I was able to make a difference in the store. As a specialist, I maintained the toy section where I coordinated product placement and gave feedback on how better to serve our guests.

Shopko

Specialist

More than anything, this position required high-quality service which allowed our team to work together as we made each guest's experience a memorable one. Frequently I was entrusted with opening and closing the front end of the restaurant.

Smokey Bones Bar & Fire Grill

Server

Ruby Tuesday is the job where I had my earliest experiences in developing a team centric attitude while making guest service a priority. It is here that I was able to grow and develop a solid work ethic which has benefited me greatly in all aspects of my life.

Justin Hatchett