Gojek's Service Excellence Strategy team recently welcomed Lisa Sagita to their ranks. With a strong background in process engineering, Lisa possesses the skillset to streamline and simplify service operations. She has spent half her career taking care of customers through process refinement and retention, making her a valuable asset to the team. Her educational background, which includes an MBA from IPMI Business School and business computing from The University of Winnipeg, further bolsters her expertise in the field. She has held various positions throughout her career, including VP Head of Customer Engagement and System Operations and Development Head at Citi. Lisa is an accomplished individual who brings her wealth of experience to Gojek with the goal of continuing to raise the bar for excellence in customer service.