Susanna Heiskanen is an experienced podcaster and media professional with a strong background in operations management, contact centers, project implementation, and healthcare management. Her education includes a Bachelor's degree in International Studies from The Open University and nursing studies at Oulu Social and Health Institute in Finland.

Susanna has worked as a Podcast Host at The Nordic Mum and held executive positions at Tuutu and International SOS. Her roles at International SOS include Global Quality Director for Tricare, Group Manager for Quality Benchmarking and Standardization, Assistant Operations Manager in Sydney, Auckland, and London, and Senior Customer Service Executive.

Susanna is skilled in managing projects, streamlining operations, improving quality, and delivering excellent customer service. She is a practical nurse with a passion for healthcare and has extensive experience in the healthcare industry. Her diverse background in healthcare and media make her an ideal candidate for roles that require a unique blend of business acumen and healthcare expertise.