Home Educated

Supervisor at Tesla

West Palm Beach, Florida

- Oversight of Tesla’s Trade-In and Wholesale Business for the East Coast and Central Regions- Cultivation of Relationships with our Wholesale Vendors and Auctions - Training & Oversight of the Acquisition Specialists in the areas of both Trade-In Appraisals & Wholesale Management

Tesla

Supervisor

- Oversight of Tesla’s Trade-In and Wholesale Business of the Southeast - Cultivation of Relationships with our Wholesale Vendors and Auctions - Training of the Sales & Delivery Teams in both Closing of Sales through Trades and Operations - Ownership Validation of incoming Trade-In Vehicles

Remarketing Advisor

The role of Delivery Advisor in Tesla Motors is of one of the most challenging yet rewarding. I coordinate within every facet and with almost every department of Tesla to make sure the customer's purchasing, trade-in, financing/leasing, and delivery process is of the highest level. I am proud to say, during my time in Delivery, ranked in the top 10 of Delivery Advisors in North America, and I have, despite numerous unique challenges, contributed and lead our small team to being ranked 1st in North America for Delivery Experience based off of customer feedback and other metrics in one of the most challenging yet cash flow positive quarters we’ve ever faced.  - Provided exceptional customer service as proven through outstanding CSAT scores- Knowledgeably engaged customers in the learning experience of their new Tesla- Professionally guided customers through financial and DMV related documents- Professionally worked with numerous departments within Tesla in operations- Professionally, and to the customer’s satisfaction, handled instances of escalations related to many      different facets – not only within Delivery.- Maintain and exceed goals and targets related to Delivery- Train Sales staff on organizing deals including financing, trade-ins, and registration- Train Product Specialists on Delivery Orientation and preparation- Edit and assist creating new training content and material - Train and mentor new hires - Supervise Orientation Specialists- Quality Assurance

Delivery Advisor

- Provided exceptional customer service- Knowledgeably engaged customers in the learning experience of their new Tesla- Professionally guided customers through financial and DMV related documents- Proved my ability and knowledge in delivery operations swift promotion to Delivery Advisor

Delivery Experience Specialist

- Exceeded internal targets/expectations concerning sales performance- Professionally lead the customers through the sales process- Accommodated clients and providing an exceptional experience- Performed vehicle deliveries, properly acquainting clients to their new vehicle- Followed up with clients- Trained and advised new hires on product knowledge and clientele expectations

Audi Stuart

Audi Brand Specialist

- Expertly lead clients to the vehicle that fit his or her needs- Professionally lead the customers through the sales process- Accommodated clients and providing an exceptional experience- Performed vehicle deliveries, properly acquainting clients to their new vehicle - Followed up with clients- Trained and advised new hires on product knowledge and clientele expectations

Maserati of Palm Beach

Sales and Leasing Advisor

- Performed multiple functions professionally throughout the sales, service, and marketing departments         - Supervised and managed Porter position- Managed online vehicle inventory- Accommodated clients and exceeding expectations

Ferrari Maserati of Palm Beach

Concierge & Delivery Specialist - Physical & Online Inventory Specialist

- Supervised front-end personnel- Performed financial transactions- Provided excellent customer service

Michael Criscuolo