Ben Holland-Arlen is an experienced research-focused designer, who is skilled in driving customer-centric user experiences across diverse business landscapes. He has a B.A. from Hampshire College and aligns client needs with innovative design solutions using strategic design thinking, interactive design concepts, and Agile/Lean methodologies. Ben is a proven leader who has managed, trained, and inspired diverse cross-functional creative and client teams to assess customer needs, conduct user research, and create powerful user stories. He has streamlined processes and optimized production while innovating and implementing standardized procedures and design methodologies. Prior to his role as Staff Product Designer at ServiceNow, Ben has worked in other notable companies such as Salesforce, Freelancers Union, and Weight Watchers, among others. Furthermore, he was formerly the Head of Design + Founder at futureOrbit, where he left a mark as an exceptional designer.