Rafael Walker is a strategic and results-oriented leader with over 15 years of experience in operations, execution, consultancy, and cultural transformation. He's a passionate advocate for creating and sustaining a winning culture in any organization. His excellent track record includes leading the transformation that helped make Latam Airlines the most punctual airline in Brazil and worldwide. Rafael is a customer care global director and has previously held positions such as airports and ground handling director, senior integration manager, and project manager at LATAM Airlines. He also worked as a business project consultant and analyst consultant at Credit Suisse and Integration Consulting, respectively. Rafael pursued his studies in international business and management, receiving degrees from Esade Business & Law School, FGV- Fundação Getulio Vargas, and the University of St. Gallen.