Landmark Education

Stevens Institute of Technology

London, Greater London, United Kingdom

Responsible for company‘s infrastructure including servers, desktops, laptops and phonesManage a team of 2Serve as 1st point of contact for vendorsMaintain wireless devicesPerform new hire setupInstall computer updatesMigrated users from Windows 7 to Windows 10

BioPlanet

IT Manager

Head of merged Western, Central and Eastern European support desksManaged a team of 3 - 1 local and 2 remote employeesImplemented a new support structureCollaborated with internal groups on implementing ServiceNow ticketing systemWorked with local support staff, IT vendors and consultantsProvided remote support to over 400 users across Europe and Middle EastServed as 1st point of contact for incoming requests and incidents

Actavis (now Allergan)

Service Desk Manager Europe

Set up and maintained Windows update, Print, Backup and Antivirus serversCreated, scheduled and monitored backups of company critical systemsBES Administrator responsible for deployment, maintenance and user managementRacked and installed Windows and ESX serversBuilt and deployed ESX VMs for remote usersSet up and managed Active Sync devicesPerformed mailbox moves between Exchange 2003 and Exchange 2007Provided 2nd level of supportInterviewed and trained new Help Desk staffWorked with auditors

MarketAxess

Systems Administrator

Created and managed user accounts and computer objects in Active DirectoryResponsible for new hire setup including desktops, laptops and phonesMaintained distribution list and security group membershipsPerformed basic computer and printer repairCreated images for Dell desktops and laptopsInstalled hardware updates and software applications on user machinesAssigned and replaced RSA security tokens for remote accessProvided 1st level of support to over 200 usersEnsured company's clients are set up with proprietary application

Plamen Tzanev

Plamen Tzanev