Vicki Ziegler is a seasoned veteran in the field of online marketing and development, with over two decades of experience in creating and managing websites, intranets and social media channels for a variety of clients and organizations. Her accomplishments include leading the corporate Online Business Development team at Symantec Corporation, one of the world's leading software publishers in the 1990s, and designing a refreshed website that introduced secure online commerce and product fulfillment. Since then, Vicki has provided web and social media consulting services to a diverse range of businesses and non-profits, including the Griffin Trust for Excellence in Poetry where she currently serves as Web and Social Media Manager. Her areas of expertise include web architecture, content management, e-commerce, technical writing and training, and audio/visual content production.