Mark Daly is a highly experienced Senior Technical Service Representative with a background in integrating multiple contact centers. He is known for his ability to drive change, think strategically, and streamline organizational systems to solve complex problems. With a Bachelor's Degree in Business Administration and Management from the College of St. Thomas, Mark's expertise lies in assuming leadership quickly, developing long-term planning and goal-setting, spotting illogical and inefficient procedures, and creating comprehensive systems that work. As the former Contact Center Manager at The Toro Company, Mark successfully created an operation that thrived, gaining the support of distributors, technical service staff, and irrigation groups. His enthusiasm for sharing knowledge, being informed, and adapting well to change makes him a valuable asset to any organization.