Ying Mei is a seasoned IT professional with extensive knowledge and experience in hardware and software solutions across various brands and levels, from standard companies such as Apple, Dell, HP, and Xerox to networking solutions from Cisco, Sonicwall, Watchguard, Netgear, and beyond. Mei has a proven track record of troubleshooting and providing solutions for a variety of common business hardware and software, such as MS Office, Google Apps, Adobe Suites, iOS, and Android devices. In addition, Mei has experience administering and troubleshooting networking solutions for both consumer and business-level environments, including switches, VPN connects, routers, network storage, wireless access points, firewalls, and mail servers. Mei's leadership experience ranges from helpdesk and network administration to project deployments, and she is capable of handling the entire IT process from discovery to support operations.

Ying Mei's expertise spans all levels of brand-specific hardware and software solutions and includes troubleshooting, installation, administration and development of various products related to MacOSX servers, Windows servers as well as mail servers and an array of applications. Mei excels in networking solutions for consumer and business environments, including switches, routers, wireless APs, firewalls, and mail servers. Mei's IT experience spans across single and team roles and leadership positions from Helpdesk to Network administration to project deployments. Mei's skillset includes remote helpdesk support, troubleshooting, team level ticketing and logging IThelp implementations. Overall, Mei is a well-rounded IT professional with expertise essential for today's fast-paced and dynamic IT industry.