Great Learning

Zakir Hussain Institute

Mount Assisi School

RPA - Technical Account Manager

Karnataka, India

UiPath

- Empathize with every aspect of the customer experience, putting customers’ needs first.- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.- Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges.- Continually identify and develop new uses for UiPath that drive adoption and that align to customers’ business needs and strategic goals.- Proactively spot and correct any issues that could affect customer satisfaction or retention.- Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient.- Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath’s Account Executives to help them be more effective.- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.- Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.- Help drive customer references and case studies.

RPA - Customer Success Manager

Resource planning and allocationBuilding To-Be solutions for the current processesStake Holder Management & Cost Benefit AnalysisStandardization and Benchmarking of current capabilitiesBuilding Center of Excellence for RPAResponding to RFPs from a RPA standpointClient presentations and Panel discussions (Panelist for Volvo Ignite 2017)Commercial billing structure definition based on scenariosAnalyzing various processes and assessing the eligibility of automation – Entitlement StudyHelping Organizations with creation of POC – Proof of ConceptDriving savings strategy for the companyLeading a team of RPA professionals in Blue Prism & Automation Anywhere RPA toolCode reviews, Certification trainings for juniorsProcess Assessment and various documentation as part of deliveryEstimation on cost and Robots required

Capgemini

Manager - RPA

Initial Process AssessmentProcess Definition Document & Solution Definition DocumentDevelopment using Blue Prism 5.0Resource Planning and BudgetingProject Management

Alsbridge

Senior Consultant - RPA

Key Projects HandledProTrac – Xerox Proactive Tracker (June 2012 – May 2016)ProTrac is developed to capture and track the complete life cycle of a typical shopping cart (Purchase requisition). Main features of the web application are listed as below:•	Capture all steps in procurement life cycle from capturing inflow to generation of a Purchase Order.•	Sending email Request for Quote to supplier via a link which can be used by suppliers all over.•	Auto Supplier Quoting, Auto Bid Summary and Auto identification of the lowest bidder.•	Auto Escalations on scheduled time for TAT missing items.•	Various checks and audit in the tool.•	Process quality metrics inbuilt in the tool along with query based reporting facility.•	Virtual Process Map inbuilt in the tool, showing the path followed by the processor to complete a request, this check the process knowledge and compliance.Benefits of the web application:•	Client have live reports on fingertips along with the Metrics for the overall process region wise.•	Email traffic is reduced between suppliers and buyers, also takes care of any potential data spill.•	Track of each step capturing data and time to calculate TAT missed items. •	Productivity measurement of the processors for monthly incentive.•	Automated 3 major steps saving time and increasing productivity and speed of purchase order•	In Built Savings Methodology, reports savings based on various criteria’sAccountabilities:•	Completed the whole project single handily covering all the stages of SDLC.•	Developed the codes analyzing the business requirement and responsible for end to end project delivery.•	Gaining domain knowledge of the procurement process and developing tool to follow the approved process maps.•	Worked with the IT infrastructure team for deployment on Internet based DMZ servers.•	Did the study of the bandwidth required to procure the server.

Xerox

Senior Team Lead

Robert Bosch

Process Analyst

APC – (Accenture Planning and Control)Client			:	Wyeth, Cisco, NAB, Microsoft, Pitney BowesTeam Size		:	6Role			:	Software DeveloperEnvironment	:	<a href="http://C#.Net">C#.Net</a>, <a href="http://ASP.Net">ASP.Net</a>, SQL Server 2005,SQL Reports, Windows XPAn Overview: 				APC is one the biggest project in Accenture with over 14 clients using the Month End Activity control tool. All the month end activities of the Financial Domain area where tracked and reported through this tool. Each clients would upload their month end activities along with the responsible person’s name for performing those tasks. SLA’s would be defined for each task and would send out reminders to leads if the deadline was approaching and the task was still not completed.All these activities where done manually by all the clients and using this tool cost, time and quality was taken care. Accountabilities:•	Part of 4 developer team for developing complete tool and involved in all stages of SDLC.•	Responsible for end to end project delivery in collaboration with Program Managers and Testing Team.•	Reviewing/Writing Unit Test Cases and Regression Test Cases.•	Working with the Test team to verify and Resolve the bugs.•	Providing Demos to new clients and users.•	Responsible for handling Australia based clients such as NAB and Cisco.Accolades:Received appreciation from Project Director and the Clients as well.

Aniruddha Gupta