California State Polytechnic University-Pomona

Monta Vista High School

Product Specialist

Cupertino, California

- Full cycle support including onboarding new clients, provide guidance on product integration, advise on metrics, and obtain feedback. - Introduce clients to new feature releases and assist with building strategies to scale and best practices.- Work cross-functionally with internal teams to stay up to date with product knowledge, business dynamics, building internal documentation, and troubleshooting issues.

OneSignal

- Build and lead a high-performance team to achieve higher levels of business impact in alliance around key priorities.- Perform gap analysis for performance problems, opportunities, or innovations to identify global curriculum needs and present methods and recommendations to address performance gaps.- Own tracking performance KPI to report results to stakeholders and clients in order to improve and develop better performance strategies.

Accenture

Global Operations Specialist (SME)

- Act as lead communicator between legal, engineering, marketing team to track partnership cycle KPI leading to a 84.38% reduction in processing time.- Proactively mitigated project risks impacting operations and coordinate with necessary teams to establish project timelines.- Facilitate process, design, and optimization for global processes within the Facebook Marketing Partnership Program.- Lead a pilot team for any newly designed curriculum and maintained accurate and compliant operational activities.

Facebook

Marketing Analyst

- Marketed through campaigns and connections, tracked results through KPIs.- Executed marketing campaigns utilizing social media platforms such as Facebook, Instagram, Twitter, and Pinterest and tracking increase of brand awareness through campaign CTR.- Measured success of new sunglass launches by calculating ROI.- Updated the store front page through analysis on consumer trends. Noticed a significant increase of sales of products on the front page.

T H SUNGLASS CORPORATION

Marketing Specialist

- Responsible for all organization correspondence such as communicating with other chapters for updates and information.•	Recorded minutes and attendance at all meetings of the organization. Filed records and submitted required copies to active members.•	Managed Spring and Fall rush (recruiting) events. Interviewed potential new members and then set up a curriculum to teach new members.

Chi Sigma Phi

Executive Board Secretary

- Projected the Abercrombie & Fitch brand image through personal style. - Assisted in training new employees on company processes, procedures, and standards.- Greeted Every customer and made sure they were satisfied with their consumer experience.

Abercrombie & Fitch

Model

- Projected the Hollister Co. brand image through personal style and provided superior customer service.- Handled assorted responsibilities such as cashier, inventory auditing, and loss prevention.- Assisted in training new employees on store and company processes, procedures, and standards.- Participated in marketing updates including changes to the presentation of the store, merchandise, and displays.- To greet every customer and to make sure they are satisfied with their experience.

Shannon Cheng