Maria Fernandez is a highly experienced and trusted Operations and Customer Service/Experience Director, boasting over 20 years of international commercial experience as a change and transformation leader in leading organizations. Her strong track record of value-add operational delivery, continuous improvement, and Diversity leadership has made her an asset to companies that she has worked with.

Maria has studied and acquired various educational certificates and qualifications. She completed her TEFL course and ESL instructor training to teach English to non-native speakers. Maria has also studied Certificate in Company Direction at The Institute of Directors and Harvard Strategy Development, an intensive course at Harvard Business School.

She has held key positions in many organizations, including Giralda Consulting Ltd, where she was the Director. At Boundless by CSMA, Maria served as Operations Director, and as Head of Customer Experience at MetLife, she ensured that customers were satisfied with the services offered. She also served as Customer Service and Operations Consultant at GWK Travelex, International Customer Service Director at StudyGroup, Customer Service Manager at Foyles, and European Customer Service Director at Monster Worldwide.

Maria has excellent leadership and communication skills, making her adept at working with people from diverse backgrounds. Her experience in operations, customer service, and training would make her an invaluable addition to any organization.