The Australian National University

University of Canberra

Senior ILS Consultant at Sense Corp

Joint Command, Control, Communications, Computers, Intelligence Systems Program Office (JC4ISPO) is the In-Service Support Agency for several command and intelligence systems that support military planning and enable the Australian Defence Force (ADF) to conduct campaigns and operations at the Strategic and Operational levels. The role of the ITIL/ILS consultant is to assist in the transition of the EDLAN from the EDLAN project to a sustainment organization and ensure that there is a robust support contract in place to provide enduring sustainment for the capability.As the ITIL/ILS consultant I have:•	Undertaken a review of the Support Contract with the ILS Manager, Systems Manager and Designated Logistics Manager to ensure support will be provided in accordance with the original intent of the project•	Participated in Support System Acceptance Test and Evaluation (AT&E)•	Review of Support System Test Cases•	Witness AT&E on behalf of the CofA•	Ensure defects are resolved in a reasonable time frame and in accordance to meet original requirement•	Participate in Mission System AT&E

SENSE Corporation Pty Ltd

Senior ILS Consultant - EDLAN Project

The Posting In / Posting Out process was selected as a project to trial a customer experience led design project with an agile project delivery mechanism that would provide significant value to Defence members and their families. A pilot system, PostingConnect, provided Defence with a test concept for ServiceNow as an enterprise service management tool in the Defence environment.Following the successful pilot, a decision was made to develop a Business Case, with a formalized Set of Requirements, which was submitted to the Enterprise Business Committee (EBC) for approval to proceed to a full project.  As the Senior Business Analyst, I was responsible for producing:•	A fully costed business case, including resource plan and a 10-year Life of Type costings•	A full set of Formal Business Requirements based on the original Agile User Stories produced during the pilot stageThe Business Case was accepted and approved by the EBC.•	A full set of RFQ documents to go to market for a vendor/solution to deliver a fully integrated PostingConnect System based on the Formal Business Requirements

Wirrigan Group Pty Ltd

Senior Business Analyst - Posting In / Posting Out Project (PIPO)

Following the successful implementation of ServiceNow in the first Protected Cloud environment, the next phase of the ITSM Project is to fully implement Software Asset Management and Service Asset and Configuration Management in ServiceNow.The ITSM Project is also responsible for achieving increased process maturity in the IT Dept, and will use a series of audits to measure process maturity against the international standard, ISO 20000. The processes to be targeted in 2018/19 are:•	Software Asset Management •	Service Asset and Configuration Management•	Change and Release Management•	Problem ManagementThe Project is also responsible for the oversight of the ServiceNow Support Team (SNowCat) for the first 6 months of operation as a BAU Team after completion of the ServiceNow implementation project.

Australian Government

Project Manager – ServiceNow - SAM/SACM Implementation and ISO 20000 Maturity Audits

Manage the Implementation of the core ITSM modules of ServiceNow, with Fujitsu acting as the Integration/Implementation partner. Fujitsu is the PROTECTED Cloud provider with an offering from Vault Systems.The ServiceNow system implemented provides the following capabilities:•	Incident Management•	Problem Management•	Change Management•	Service Asset and Configuration management•	Release and Deployment•	Service Catalogue Management•	Request Fulfilment•	Knowledge Management•	Improved Reporting with Performance Analytics•	Agency Network visibility through Discovery and Software Asset Management modules installedThe system successfully went into Production as scheduled on 11 Oct 2018. This is the first implementation of Protected Cloud in the Federal Government environment.The Project also managed the formation and implementation of a ServiceNow Support Team (SNowCat) into the IT Department, utilising the Project Resources that implemented the above ServiceNow instance and modules. The team is a jointly Vendor/Agency staffed team, undertaking AppsDev work in an Agile Framework.

Australian Federal Government

•	Project Manager – ServiceNow SaaS/IaaS PROTECTED Cloud Implementation

Manage the implementation of ITIL based ITSM processes within the Agency to improve IT Service Management in the organisation.

Project Manager, ITSM/ITIL

The Defence Sea Worthiness Management System (DSwMS) Implementation Project is tasked with ensuring all maritime mission systems are working within a coherent seaworthiness assurance management system by mid 2018. DSwMS will apply to all stakeholders in the maritime Defence environment and will span the complete life cycle of all maritime mission systems. DSwMS is a system of systems and, as such, it does not seek to replace existing systems that already provide degrees of assurance to organisations such as Navy, Army, and CASG etc.  DSwMS does intend to create the means to provide coherent assurance by joining up all of the component parts in a consistent manner across all mission systems and throughout their life cycle. The Senior IT Business Analyst was responsible for:Developing and gaining acceptance of the IT Business Requirements to support the Defence Sea Worthiness Management System (DSwMS) covering the following areas:•	CRM•	Helpdesk•	Collaboration•	Records Management •	Training and Education•	Communications•	Legislation and Regulation •	Risk ManagementEnsuring all requirements were mapped to documented business processes developed by the Brooke Team to ensure all processes have supporting ITProducing an Applications Architecture Matrix for DSWMS includingProducing High Level Conceptual Design for DSWMS IT Support

Brooke

Management Consultant - Senior IT Business Analyst

The Central Budget Management System is the system responsible for delivering the Commonwealth of Australia’s financial management and Federal Budget. CSC and SAP are redeveloping the CBMS into a SAP based system.The Project Manager manages the delivery of Non-Functional Requirements (NFR) with reference to the CBMSR Project Management Plan. The Project Manager - NFR is responsible for working with Finance’s IT and Workplace Division (ITWD) and the Project’s major suppliers/contractors to manage and deliver the following sub-projects: ·       CBMSR Accessibility Testing·       CBMSR Connectivity and Desktop Compatibility Testing·       CBMSR Performance Testing·       CBMSR Security and Vulnerability Testing·       CBMSR Failover and Availability Testing·       CBMSR System Accreditation·       CBMSR Transition/Cut Over to Production

Australian Government Department of Finance

Project Manager - Non Functional Requirements - Central Budget Management System Redevelopment

The Directorate of Application Sustainment - Melbourne (DAS-M) is a Service Group within the ChiefInformation Officer Group (CIOG), providing logistics applications as a service to clients in Defence.To improve ITSM within Defence, CIOG is implementing the Service Integration and Management (SIAM) model and at the same time transitioning to a new Service Management Tool, Defence Service Management System (DSMS) in June 2015.Objective:The objective of the engagement is, as part of a team, to support DAS-M in the transition to DSMS tool and associated Fujitsu/new processes for Service Request Fulfillment, Incident and Problem Management and Change Management in alignment with the SIAM model and ensure services continue to be delivered to the client during transition.

Atos

Senior ITSM / ITIL Consultant

Part Time Assignment to provide senior business analyst services to an in progress Data Quality project for the Defence Logistics System, MILIS.January 2015 - QA performed:•	Artefacts required by client against artefacts produced by the project to date•	Artefacts outstanding still required to be produced and available resource time•	Devise simple reporting matrix to allow the client and project resource to keep track of progress and easily identify any slippage against schedule •	Determine client acceptance of number and quality of artefacts produced to date•	Gain agreement for remaining artefacts to be produced in available time•	Review and revise project schedule to account for artefacts remaining to be produced•	Gain agreement/acceptance of the revised schedule from Project Resources and Client Outcome: The client accepted the quantity and quality of artefacts produced to date and revised schedule and remaining artefacts to be produced over the remaining period of the project. The project resource accepted the schedule as being achievable and realistic and committed to producing the remaining artefacts on time and to the previously acknowledged high quality.February 2015 - Produce Draft SOP and High Level Process Diagram:•	Created draft SOP Template for Data Quality Agreements, Quality Maintenance Plans and Quality Investigation Documents•	Produced High Level Process Flow Diagram for Data Quality Agreements, Quality Maintenance Plans and Quality Investigation Documents development process•	Gained agreement from the Commonwealth for the SOP Template and High Level Process Flow Diagram for Data Quality Agreements, Quality Maintenance Plans and Quality Investigation Documents development process so that the data analyst can complete the SOP Document to agreed content and format.Outcome: The Data Analyst can now produce a SOP to the required contents and format and complete the project on time.

Connexxion Technology For Business

Senior ITSM Consultant – Project Quality Assurance

Provide ITSM consulting services to assist a Federal Government Department urgently establish and implement a Cross Agency - Change Advisory Board for a Secure Internet Gateway Service provided by Telstra. The role involved working with a Principal Consultant – Change Management Expert, to develop governance structures such as a Steering Committee and CAB, supporting documentation Terms of Reference, business process design and mapping in line with ITIL V3 (2011) for overall Change Management, Emergency Changes and an Escalation process for reference of matters to the Steering Committee. The Secure Internet Gateway services a number of Australian Government departments and agencies including:•	Attorney-General's Department•	Department of Immigration and Border Protection•	Department of Finance•	Australian Commission for Law Enforcement & Integrity•	Australian Financial Security Authority •	Australian Institute of Criminology•	Australian Law Reform Commission •	Personal Property Securities Register (PPSR)•	Australian Fisheries Management Authority

Australian Department of Immigration and Border Protection

Senior ITSM/ITIL Consultant - Change Management

The Improve Software Management Project is a medium sized project to improve the management of software assets in the agency. The role requires the Project Manager/Business Analyst to:•	Undertake scoping•	Develop workflows•	Define processesFor software asset management, including:•	Software requests•	Deploying software•	License management  This requires working across organizational and functional boundaries and with various levels of stakeholders, including desktop technicians, finance and contracts staff, business stakeholders and service delivery management. The role also involves mentoring a permanent APS5 staff member as a trainee BA.Outcome:The Project has delivered a new licensed software asset management system (both process and technology - Cherwell Service Management) in line with ITIL V3 and ISO 19770 -1 standards.Knowledge and skills have been transferred to the Trainee BA.

Geoscience Australia

Project Manager ITSM/ITIL

ITS, Workspace and Infrastructure ProjectJanuary, 2013 – 30 August 2013 - ContractThis role was responsible for providing senior business analyst services to the University of Melbourne’s Central IT Service Provider, ITS to conduct ‘As Is’ 'Discovery' Interviews with Academic, Professional and Faculty IT Staff for the Faculty of Architecture, Building and Planning and Faculty of Veterinary Science. This included: •	Document the faculty IT Team’s Service Catalogue•	Produce business process maps of the faculty’s IT team’s business processes •	Conduct a Gap Analysis between the faculty's IT Team's services and those provided by Central ITS•	Faculty IT Budget analysisConduct an audit of each faculty's IT Assets including:•	Printers•	Servers•	PCs (Desktops and Laptops)•	Software Licenses•	Any specialist Software and Hardware that requires IT support Document the findings from the above into project artifacts:•	Discovery Document•	Business Impact Assessment•	Proposals for Centralization (including providing IT services and IT infrastructure procurement and asset management)Outcomes:•	The ‘As Is’ 'Discovery' Interviews and subsequent documentation were completed on time and budget. •	The two faculties, Architecture, Building and Planning and Veterinary Science are successfully transitioning the provision of IT Services and management of IT assets from the faculties to the University’s Central IT Service Provider, ITS with costs savings and increased levels of service to the faculties.

University of Melbourne

Senior Business Analyst

As a Senior Business Analyst ITSM/ITIL Consultant I provided ITIL and ITSM consulting for the following projects:1.	DLSS ITIL v3 (2011) Process Review and Implementation for ISO 20000 Recertification2.	DLSS Configuration Management Documentation Review3.	Transition Planning and Support/Planning Prioritization and Optimization Process Development1. DLSS ITIL v3 (2011) Process Review and Implementation for ISO 20000 RecertificationConducted Process Validation and Testing on the new V3 Continuous Service Improvement Processes (CSI) using the recommendations for the Service Transition Management processes as working examples. I also lead the review and update of the following processes to ITIL V3 (2011) standards for the organization’s ISO 20000 Recertification Audit:•	Change Management Policy, Process and Work Instructions•	Release Management Policy, Process and Work Instructions•	Problem Management Policy, Process and Work Instructions•	Continuous Service Improvement Process•	Supplier Management Policy, Process and Work Instructions•	Knowledge Management Policy, Process and Work Instructions•	Service Validation and Test Policy, Process and Test Plan and other test artefacts templates OutcomeThe Organisation was recertified as ISO 20000 compliant.2. DLSS Configuration Management Documentation ReviewReviewed and produced Continuous Service Improvement (CSI) recommendations for the following processes:•	Change Management Process•	Release Management Process•	Major Change Request Process3. Transition Planning and Support/Planning Prioritization and Optimization Process DevelopmentConducted the analysis of the business requirements for the development of the following processes:Transition Planning and SupportPlanning Prioritization and Optimization

As Lead Business Analyst I was responsible for leading the project’s Business Analysts Team in the development of Business Processes and Business Requirements for the supporting ICT systems for the implementation of the Carbon Pricing Mechanism as part of the Commonwealth Government's Clean Energy Future Program. This included:•	Identifying and scheduling the range of stakeholder workshops that quickly captured the end to end scope for the project. This ensured an accelerated learning curve for the Business Analysts team, early buy in from stakeholders and led to the merging of the Emissions Unit Management and Liability Management projects of the Carbon Price Implementation Program. This resulted in a savings to the Program Budget by removing the need for another project team and other possible duplication of effort in developing separate Unit Management and Liability management project artifacts. •	Working closely with ICT to ensure their needs were met early, and coordinated with the business design team in their development of templates. Many changes were made to the Business Design Team (the systems architectural authority) architectural work based on the input received the project’s Business Analyst Team.•	Ensuring an ongoing link between the business analysis work and the business program and project documentation, in an environment where both were being developed and changed in parallel.•	Working closely with the business analysis team members to increase the level of skill in business analysis and requirements development, particularly for all APS team members within the BA team and the wider project team.

Lead Business Analyst - Management of Emissions Units - Carbon Price Implementation Program

The project includes the implementation of a contract to provide both End-User Technology and Support (EUTS) and an Enterprise Service Management Centre (ESMC) for the ATO. EUTS includes the provision and support of computers and equipment, office machines and the supporting back-end infrastructure, while ESMC provides a single point of contact service desk for IT and service management integration across the Tax Office’s IT environment. Lockheed Martin is a global defence and security company that employs about 136,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services. The Corporation reported 2009 sales of $45.2 billion. Lockheed Martin is the number one provider of IT services to the United States Government.The ESCM Technical Business Analyst is responsible for:Business Process Analysis and Design to ITILv2 standards for:o	Incident Managemento	Request and Access Managemento	Asset Managemento	Configuration Management Data Base o	Knowledge ManagementBusiness Process Diagrams to ITIL v2 standardso	Incident Managemento	Request and Access Managemento	Asset Managemento	Configuration Management Data Base Systems Analysis and Development and Production of Work Instructions to ITIL standards for Remedy modules:o	Incident Managemento	Request and Access Managemento	Asset Managemento	Configuration Management Data Base (CMDB)o	Knowledge Management – Right Answers Solution Manager integration with RemedyOther ITSM/ITIL Related Project Tasks•	Develop the Configuration Management Plan•	Provide input to the analysis and design of the Common Data Model •	Providing systems and business process support and guidance for the ATO Business and Third Party Service Providers UAT Teams during UAT•	Defect management, analysis and resolution from SIT and UAT•	Mentor junior business analysts on BA Team

Lockheed Martin Australia Pty Ltd

Technical Business Analyst – ITSM/ITIL

The Land Engineering Agency (LEA) forms part of Land Systems Division (LSD) of the Defence Materiel Organisation. RODUM is an acronym for Report on Defective or Unsatisfactory Materiel. In order to achieve optimum usage, materiel must be satisfactory in design and performance. Faults, whether resulting from technical or design defects, should be promptly reported so that remedial action can be taken to repair, modify or replace defective or unsatisfactory materiel. The RODUM Scoping Study Team undertook an assessment of  the current software system and infrastructure. The Study investigated the viability of the current system, and identified available options for replacing it, with a Commercial-Off-the-Shelf (COTS) solution which will satisfy Recommendation 4 of the Whalan review. The outcome of the study was used to inform a high level business case to be presented to the Minister on 30 June 2011.Senior Business Analyst Responsibilities:Perform with assistance of the Cost Analysis BA the following tasks:•	Understand RODUM architecture•	Understand the CIOG Architectural Requirements•	Analyse solutions options for compliance with CIOG architectural standards•	Review RODUM Operating Procedures •	Produce study documentation•	Plan Requirements\Scoping Workshops•	Conduct One-on-One Interviews with Stakeholders•	Conduct email surveys with users unable to attend workshops due to other project and work commitments•	Determine solutions options•	Analyse costs of solutions options•	Produce a Cost Benefits Matrix•	Produce the Scoping Study Team Report

Aperium Pty Ltd

Senior Business Analyst RODUM Scoping Study Team

The Advanced Metering Infrastructure (AMI) Program was established in response to the Victorian State Government’s proposed AMI mandate.  The program is responsible for the solution definition and roll-out of meters, communications and back-end systems.  The overall project budget is approximately $600M. The AMI program when completed will comprise of over 700,000 domestic meters capable of two-way communications between meter and back-end systems.Release Test Manager - Remotely Read Interval Meters•	Test Management Planning for Remotely Read Interval Meters (RRIM) component of the AMI Project•	Manage the RRIMs Test Team – 10 Senior Test Analysts•	Facilitate and participate in workshops and meetings for Test Analysis, Design and Test Scenario and Test Case writing in order to identify and clearly define testing scope for each the Remotely Read Interval Meters testing modules including:o	Smart Meterso	4G Wireless Networko	Meter Data Management Systemo	EAIo	SAP and Oracle•	Participate in Test Management planning and execution and defect management of all major releases for the AMI Program•	Coordinating the set up of network and meter hardware in the AMI test lab and test environments•	Act as Program Defect Manager when the incumbent went on annual leave•	Act as Program Test Environment Manager when the incumbent went on annual leaveRequirements Manager – AMI Program•	Requirements Management and Governance of requirements for the AMI program•	Ensure implementation and maintenance of the requirements in HP Quality Center.•	Ensure all requirements traceability for the program.•	Implement and maintain the requirements management process.•	Effectively manage AMI requirements across all projects and through all phases of the system development life-cycle.•	Working with the business to confirm all requirements in and out of scope for the AMI Program to ensure only confirmed requirements are tested by the TGG

SP AusNet

Release Test Manager - Remotely Read Interval Meters (RRIMs) Requirements Manager AMI Program

The DeBI was endorsed in 2006 to provide Defence with an enterprise-wide integration to initially support information exchange between Defence’s three core Enterprise Resource Planning (ERP) systems, ROMAN, PMKeyS and MILIS. The DeBI Project Budget of $17.6 million. DeBI is required to support the Joint Strike Fighter initiative and is currently implementing the infrastructure to support the implementation of MILIS and the MLFF interfaces between MILIS and ROMAN. The DeBI Implementation Project Manager has responsibility for the following:•	Maintain and update the DeBI Project Schedule as required to meet project milestones•	Manage and report on Project Budget•	Maintain Risk and Issue Management Processes for the Implementation Phase of the DeBI•	Coordinate the development of Test Scenarios, Cases and Test Data for DeBI Testing across the MILIS, ROMAN and PMKeyS application groups for Implementation •	Manage Defect Management and Resolution Processes for DeBI•	Management and mentoring of the DeBI Teamo	Systems Analysto	Junior Project Managero	Technical Managero	Developero	Test Lead•	Provide monthly status reports to the Application Development Branch Executive covering;o	Progress against Scheduleo	Expenditure against Budgeto	Risk and Issue Updates  o	Action Item Statuso	Change Control and Release Status  o	Testing Activity and Defect Status  •	Produce a Project Closure Report at the completion of each phase of the Project:o	Implementation of the DeBI MLFF Solution o	Implementation of the DeBI PMKeyS to ROMAN Solution

Project Manager - Defence eBusiness Infrastructure (DeBI) Implementation

As Senior Consultant I performed the following roles:Senior Business Analyst - RODUM Scoping Study TeamProject Manager - Defence eBusiness Infrastructure (DeBI) Implementation Project Senior Test Manager - Military Logistics Financial Framework (MLFF) ProjectSee separate entries for each position for details

Senior Consultant

The Military Logistics Financial Framework (MLFF) Federated Test Manager was responsible for:•	Produce and obtain sign-off of a Memorandum of Understanding (MOU) between MILIS-DeBI-ROMAN and Defence and DMO, to work together in a coordinated and integrated manner to achieve the objectives of the MLFF•	Produce and obtain sign-off of a Test Strategy and Joint Test Plans to coordinate testing across the MLFF applications and groups for:o	Functional Testing – including the vendor (Mincom)o	Systems Integration Testingo	JP 2077 Project User Acceptance Testing – Complete responsibility and accountability for end to end UAT testing for the Finance Component  •	Develop Risk and Issue Management Processes•	Develop Defect Resolution Processes •	Defect Management•	Produce and obtain sign-off of a Terms of Reference for the MLFF Federated Testing Coordination Meetings.•	Coordinate and oversee the development of Test Scenarios, Test Cases and Test Data for MLFF Testing across the MILIS-DeBI-ROMAN application groups  •	Management of Test Leads•	Act as Test Manager for ROMAN for ROMAN MLFF Interface Project•	As MLFF Federated Testing Manager, Chair the MLFF Federated Testing Coordination Meetings (FTCM).•	Production of Minutes of each FTCM and ensure that action items arising from meetings are attended to in a timely manner by those members that are assigned action items•	Ensure all decisions that are taken by the FTCM are communicated and implemented in a timely manner •	Provide status reports to the MLFF Co-ordination Management Group weekly meetings covering;o	Testing Activity Status o	Risk and Issue Status  o	Action Item Status  o	Change Control and Release Status o	Defect Status  •	Produce a Test Report at the completion of each phase of testing•	Achieve sign off and acceptance of each Test Report by all MLFF stakeholders

Test Manager – Military Logistics Financial Framework Project

Business Case and Functional Requirements•	Re-write Business Case for $18M Project Cost•	Write Business Case for Ongoing Recurrent Expenditure over 5 years of $20M •	Manage the Business Analyst Team and Subject Matter Expertso	Contract BAs (3)o	VPS BAs seconded from the business (3)o	Subject Matter Experts (75)•	Plan and conduct workshops for the purposes of identifying and analyzing functional requirements•	Plan and conduct Tender Evaluation Sessions for non-functional components of the tender responses•	Produce workflow and process diagrams and various ‘mud maps’ in MS Visio for all HRMS related business processes, in both FR and Finance•	Consult with internal\external technical staff on technical requirements•	Manage the Technical Team:o	Data Architectso	Security Architecto	Systems Integration Architecto	Functional Test Managero	Systems Integration Test Analyst•	Liaise with the Technical Standards and Architecture group to ensure the systems requirements meet Victoria Police technical standards•	Chair the Technical Advisory Group•	Analyse Victorian Government Purchasing Board regulations for RFT for the provision of a HR Solution.SDLC and Project Planning:•	Develop a Project Strategy and Plan with the project manager, business project manager, project coordinator, organizational change manager and other business and technical analysts covering the Project Life Cycle and SDLC•	Develop a Project Resource Plan for business and IT staff based on the Project Plano	Recruit resources as per the Resource Plan•	Develop a Project Budget based on the Project Plan and Resource Plan•	Develop a Project Chart of Accounts•	Manage project issues and risks registero	Analyse and assist in resolution of project issueso	Analyse and assist in mitigation strategies in relation to project risks

Victoria Police Force

Lead Business Analyst HRMS Project

Business Case and User Requirements:•	Produce a Business Case, including a basic set of business requirements, for submission to the National Resource Allocation process within Customs.•	Conduct fact-finding visits to regional offices (NSW, VIC and WA) and conduct regional workshops for the purposes of:o	 Identifying and analyzing the current systems and business processes.o	 Discuss possible new systems and business process solutions.•	Use MS Visio to:o	Produce systems diagramso	Produce workflow and process diagramso	Develop proposed screen designs for the database•	Consult with internal\external technical staff on systems capabilities and limitations when analyzing alternative designs for the database. •	Plan, coordinate and conduct a National Workshop in Canberra with regional business representatives for the purposes of reviews of alternative designs and obtaining regional office sign-off of proposed database solution. •	Finalize User Requirements documentation ready for the functional design and systems development phases of the project.SDLC and Project Planning:•	Develop a Project Strategy with the project manager covering the SDLC.•	Develop a UAT Strategy•	Develop and maintain a Project Schedule in Microsoft Project.•	Develop a UAT Schedule in Microsoft Project•	Produce reports on a regular basis for submission to the National Manager, Compliance on Project Progress.

Australian Customs Service

Business Analyst - National Compliance Database Project

- Develop a UAT Strategy for RSF Redesign software system changes.•	Develop UAT schedules in Microsoft Project and Excel.•	Produce systems diagrams, workflow and process diagrams using Visio for inclusion in test strategy and planning documents.•	Development of test conditions matrices and test cases with relevant business representatives and project business analysts for entry into Test Director.•	Identification of test data and checking test results using Brio/Hyperion queries against a business intelligence data warehouse.•	Identify and negotiate the use of business users for acceptance test teams.•	Liaise with AXA Information Systems and external vendors to manage and perform integrated testing.•	Manage the resolution of defects with AXA Information Systems and external vendors and organize any necessary retesting.•	Coordinate the execution of the User Acceptance Testing and present results of UAT to gain business acceptance and sign-off.

Business Test Analyst – UAT Manager

Business and Functional Requirements Specifications•	Manage and Mentor a small team of systems analysts (2-3)•	Review team members functional requirements specifications developed from Business Requirements – minor and major projects•	Develop functional requirements specifications from Business Requirements – major projects •	Review and re-engineer business processes when appropriate as part of the overall systems design process. •	Use IBM Query to help analyze business problems in current systems.•	Produce systems diagrams with Visio for inclusion in Functional Specifications.•	Produce workflow and process diagrams using Visio for inclusion in Functional Specifications.•	Develop screen designs for new systems developments or enhancements.•	Consult with technical staff on systems capabilities when designing new systems developments or enhancements.•	Conduct design reviews and workshops with business and technical staff before submitting designs for final sign off.•	Provide follow up support to technical and business staff to assist in the smooth development, testing and implementation of new systems or enhancements.•	Create, maintain and execute formal acceptance testing strategies and plans for systems developed by the Software Development Team.•	Use of IBM Query and SQL to identify suitable test data for test scripts and scenarios.•	Development of the testing schedule for inclusion in overall project plans for major projects including manage and coordinate the execution of acceptance testing activities.

LeasePlan

Senior Systems Analyst – Systems Design Team

- Organizing, scheduling and workflow management of DASFLEET Systems monthly processing.•	Maintaining an accurate, relevant record of all processing undertaken by the Production Control Team.

Dasfleet Systems – Canberra

Production Control

- Provided instruction to non-English speaking background students in classes ranging from pre-school, primary and secondary school to Business English.•	Responsible for developing and delivering Business English unit.

American English Language Training Center

English Instructor

- Managing the day to day running of the Defence Attaché’s office.•	Providing administrative support to Defence, Army and Air Attaches.•	Drafting of correspondence and speeches.•	Research and the provision of reports and advice on Australia’s bilateral Defence/foreign policy and issues.•	Liaison between ADF, DFAT, and other Australian Government Departments and agencies on behalf of members of the Indonesian Armed Forces (TNI).

Embassy of the Republic of Indonesia - Canberra

Private Secretary to the Defence Attaché

Business Processes•	Apply coordination and scheduling skills to manage Dasfleet’s monthly financial and MIS report processing to meet strict deadlines for completion using Microsoft Project•	Coordinate IT and Business resources required to perform the above processing, •	Liaison and negotiation with technical staff, database administrators, LAN administration and other personnel, to ensure business processing requirements were met in an efficient, timely and cost effective manner •	Act as Secretary of the Systems Change Control Board, which is responsible for organizational and systems change management planning at a strategic level•	Member of the Systems Change Control Committee, which reviewed all systems, changes, both software and hardware, for systems and business impact prior to release to the production environment.•	Act as IT QA and produce, review and maintain all IT processes and procedures documents in the QA SystemUser Acceptance Testing •	Thorough analysis of business requirements, functional specifications and where necessary, technical specifications to assist business staff to develop user acceptance test scripts and scenarios•	Development of the acceptance testing schedule for inclusion in the overall project plans•	Producing regular reports for the project managers on testing progress and issues.•	Analyzing systems and human resource requirements for testing organizational wide systems enhancements or changes•	Design of documentation to be used in the testing process, test plan forms, test scripts and issues forms•	Major projects worked on:o	Y2K Project – Dasfleet Systems – Analysis and UATo	GST Implementation – Dasfleet Systems – Analysis and UATo	Systems Migration Project - Dasfleet to LeasePlan System – Analysis and UAT

David Hyauiason

David Hyauiason