Southeastern University

Administrative Assistant at Hilton Worldwide

Washington D.C. Metro Area

Hilton Worldwide

Administrative Assistant - Global Marketing

- Collaborate with expert professionals on various specialty teams in order to successfully process employee records.
- Provide quality and timely customer service.
- Utilize a HR information system for monitoring and processing employee information; HRIS (An Oracle People Soft Enterprise product).
- Handle sensitive and classified information, ensuring the information is kept secure.
- Job requires detailed orientation, critical thinking and problem solving, independence and self-motivation, initiation and good time management, and high standard of work ethics.
- Expert use of Microsoft Office Suite.

Booz Allen Hamilton

Administrative Professional III - Human Resources

- Monitored the assignment and progress of service requests via the use of service request software; VCSA (An Oracle Siebel product).
- Produced weekly, monthly, and annual reports to track the regional and global team performance, client trends, and team-supported product trends.
- Performed various administrative tasks (Reporting, record maintenance, documentation updates, assist management as needed, assisting with training sessions).
- Client relations and customer support (notifications, email and telephone communication, service request creation and monitoring, etc.).
- Collaborated with both teammates and leadership in frequent meetings. Focal points of meetings typically include brainstorming sessions to improve team performance, problem-solving sessions, preparation of reports to upper management, and discussion of ways to improve tools and team procedures.
- Communicated and collaborated with different departments to meet client’s needs.
- Assisted teammates in specialty projects.
- Handled sensitive and classified information and ensure confidential information is kept secure.
- Completed daily/weekly tasks and met deadlines with self-discipline.
- Team website maintenance and updates through the use of the SharePoint system.
- Coordinated and maintain the team and manager calendar.
- Assist with coordinating travel itinerary.
- Expert use of Microsoft Office Suite.

Visa

Administrative Assistant - Commerical Client Services

- Managed a daily schedule for 3 children (Ages 9 years, 20 months, and 5 months).
- Kept a detailed, daily account of the children’s activities. 
- Dedicated and careful attention given all day—high level of accuracy and attention to detail.
- Helped with developmental stages in each child’s life. 
- Organized and supervised day trips.
- Developed and executed effective communication with parents.

Self-Employed

Au Pair

- Worked closely with a team to organize weekly/monthly department calendars and events.
- Performed office tasks directly for the senior pastor and department heads.
- Created weekly expense reports and maintained accounts payable and receivable.
- Worked with a team to create and maintain the church budget.
- Eloquently maintained lines of communication (i.e. answered phones, faxes, emails, etc.).
- Designed and produced weekly bulletins for multiple departments.
- Organized and maintained files; keeping accurate record both in computer files and filing cabinet. 
- Participated in vision casting in order to raise funds and acquire volunteers for the church. This included, addressing the congregation with public speaking, holding interest meetings, and following up with potential participants.

Faith Lawrence