Springfield College

Kent State University

Principal/Executive, Advisor, Coaching, Consultant at Strategic Solutions/Call Center Services

Greater Cleveland

44 years providing onshore (US) and nearshore, Belize, Call Center Services. PCI certified & HIPAA compliant.  Sales, Customer Care/Service, Patient Access, Outreach, Enrollment, Retention,  First Party  Revenue Cycle Management.  Staff Development, Sales and Customer Experience Training.  All Major Business Verticals including Healthcare/Wellness/Insurance.   Master networker, "Connect The Dots" for  business solutions.
View Networking/Social Media Event Video by highlighing:  <a href="http://greatlakesgeek.com/podaudio/bios/drew-grdina.htm">http://greatlakesgeek.com/podaudio/bios/drew-grdina.htm</a>

Strategic Solutions/Call Center Services

Principal/Executive Advisor, Consultant

After the sale of my companies, I continued to serve as Dir. of National Sales  & Business Development.  I tranisitioned out of the postion in May 2010.

Crestwood Management LLC

Dir. of National Sales

Asset Management, sold and collected over $2+ billion for clients, debt sales/purchases,distressed note/ asset managment.  Solution based debt collections. Achieved over $100 million in sales for clients through call center services.   I also help business and individuals "Connect The Dots" for more business through strategic introductions.  I  serve as a guest speaker and deliver  presentations on leveraging networking, Linkedin and social media to grow your buiness and reach your goals. Created thousands of jobs over 30+ years of business.  Experienced in organizing, mobilizing and hosting live networking events.  go to <a href="http://www.greatlakesgeek">www.greatlakesgeek</a> (past podcasts...search Grdina) to view video of one of my Networking events attended by over 1000 participants.

Call Center Resources, Inc. & Corporate Collection Services, Inc.

President

As an owner of CCR & CCS built a local operation from 1974 into a Nationally respected and recognized provider of Call Center and Debt Collection Services. Responsible for Operations, New Customer Acquistion, Development & Retention, Sales, Recruitment,  Program Development, Staff Development & Training. Technology integration, onboarding, implementation, testing, and production analysis of client programs.

Call Center Resources, & Corporate Collection Svcs.

Owner & President

Management, staff development and staff training

Drew Grdina