Sonia Bricknell is an accomplished Senior Service Delivery Manager with a wealth of expertise in leadership, customer relationship, and management. Her profile boasts of being highly experienced, self-motivated, and enthusiastic, with a logical and analytical approach to tasks. With a keen eye for problem-solving, Sonia has been consistently recognized for her ability to achieve results despite tight timelines. Having worked in high-profile, demanding global customer arenas, Sonia has developed a pragmatic approach to solving even the toughest challenges in the industry. She is qualified in ITIL and Security Cleared.

Throughout her career, Sonia has held various positions, including Senior Service & Problem Manager, Senior End to End Service Manager, Senior Client Relationship Manager, Security, European Service Manager, Senior Service Operations Manager Lead for Data Centre Services, Senior Broadband Manager, and Senior Service Delivery Manager, at reputable organizations such as BT Global Services and BT Wholesale. In all these roles, Sonia has been a source of inspiration to her teams, who have constantly strived to exceed performance targets and provide maximum customer satisfaction. Her leadership skills have been fundamental in transforming the perception of customers towards the services of her employers.