INETVERCITY

GATES COLLEGE

NORTHROP UNIVERSITY

El Camino College

Torrance High

Life is an accumulation of your experiences!

Rohnert Park, California, United States

Providence

Epic Deployment Technician 1

While working for BPMCPA supporting 60 local and all other sites via remote. • I performed as a Helpdesk\Desktop Tech supporting all CPA level and Director level clients.  • Financial applications such as BNA, CCH, Engagement, Mimecast, Microsoft teams, MSRA, DUO, ZOOM Meetings and all setup.   • Mitel Connect, Citrix, Mifi setup, VPN, Webmail, MS Dynamics.  • Wolters Kluwer, Pro Systems FX Engagement, Smart Practice Aids. Tax Conversions,Tax Tools 2019, Net, Suralink.  • BPM Exchange Admin Center, MAAS360, Intellaconnect, Encrypt E-Mail, CheckPoint, Azure, Box, SharePoint, EForms, Imaging, Bitlocker, Firm Ware,   • I setup all meetings for Training, VIP Conferences and all using Zoom and determined purchace needs for the office I was in.

BPM LLP

IT Technician

- Desktop Support with all the duties involve, short term. Resfresh

St Joes Hospital -Santa Rosa, AP Professional, Desktop Support

Computer Support Specialist

- Built Top end Macs and PCs and trouble shooted Employee Hardware and Software Issues.

Autodesk

MAC AND PC Build Support Engineer

- Employee computer and application support.  • FTP Encrypted file moves to substitute what should be automated . • This was a short time position as it was month end closing and over before I knew it as there was not a lot of work after month end.

San Francisco Health Plan

Production support analyst

- Configure Server hardware, peripherals, services, settings,VM, directories, storage in accordance with standards and project/operational requirements. • Apply security techniques to protect from loss of data through physical security, anti-virus methods and data backup and recovery, Symantec, Exchange and all other Admin functions.

Jubilant HollisterStier Contract Manufacturing & Services

Systems Administrator  \  IT Infrastructure

This was a night time fill in job as my wife was between jobs.

Home Depot

Freight Coordinator part time

Single point of service for manufacturing along with all employees.  End-user Support  • Desktop Support - W7 -W10  • Dell Hardware (Desktops/Laptops)  • Server Desk System Administration • Network Connectivity • Basic Application support i.e. Office Outlook etc.  Basic Server Support • Backup Administration/Tape Rotation - Backup Exec  • NTFS Permissions • AD Account Administration  • Print Server Administration, Setup, etc • Basic Hardware Support  Vendor Management  • Basic Management of outside service vendors  • Cabling Contractors • Security Contractors • Electrical Contractors  Basic Project Management • Manage open item • Time lines • Vendors • Roll-outs • Implementations  The world leader in serving science Moving to Spokane Washington.

ThermoFisher Scientific (Molecular BioProducts

IT Systems Analyst / Systems Administrator

Worked nights replacing all registers and monitors at different stores throughout the Northbay of San Francisco.

[SAFEWAY]

Redeployment Refresh Tech

- Full Desktop support for one the two largest Pharmaceutical companies in Northern California supporting a population of 2-300.2 month stint.

Ultragenyx Pharmaceutical Inc.

Help Desk Support Analyst

I was IT • Direct IT Support for 170+ employees for all areas of Hardware, Software, Phones, Purchase Orders, and developing needs that are growing at a fast rate.  • I am responsible for assisting local and remote employees with 'client side' technology including, VM, PC maintenance, peripheral support, mobile phone support, audio/visual tools, router upgrades, changing telecom and network carriers troubleshooting and management of software.  • I also perform maintenance, installations, upgrades and other technical duties related to the operation of the telecommunications network/system. I managed a full O365 migration from 2013 for 200 users along with upgrades for MS Project and Visio through purchase orders with SHI and other Software/Hardware vendors.  • Installation of SolidWorks, Minitab and financial software with configuration assistance for all installs. • I provided account creation and rights assignment to respected groups for proper resource mailbox additions, and lastly, scan to email configuration for all local users.

Direct Flow Medical®, Inc.

Senior User Support Analyst

Computer Support Technician • I was responsible for assisting all local and remote employees with 'client side' technology, including PC, Tablet, Surface Pro, Mac Images and repairs maintenance, setup and configuration, peripheral support, mobile phone support, audio/visual tools, troubleshooting and management of software. • I performed maintenance, installations, upgrades and other technical duties related to the operation of the telecommunications network/system, and assigned extensions and voice mail numbers. I would respond to complex telecommunication requests and make recommendations for improving system performance, as well as telecommunications testing and punch-down equipment. • I was the only support on the West Coast and was responsible for 3 sites and everything that came with them. • Other responsibilities included the install and configuration of Adobe Creative Suite and over 30 other applications. Microsoft to Frozen Mountain, routers cabling and exposure to Microsoft's System Center Configuration Manager (SCCM) and Microsoft Deployment Toolkit (MDT), Citrix XenApp setup, VM and support, constant Imaging and cloning with Acronis and many other configuration issues for a large enterprise environment.

Infor

IT Field Support Engineer

- I worked as the Lead Help Desk Specialist supporting some 18,000 users at UCLA Ronald Reagan and Santa Monica Hospitals and some 200 outer clinics.  • I exhibited excellent communication skills and the ability to not only lead a team, but worked well with management for the goal of converting most applications over EPIC as UCLA made a major conversion of their services.  • I demonstrated the ability to excel in a fast paced, enterprise level environment. • Used ServiceNow, Active Directory, Exchange, remote login, TSO-mainframe, paging systems, Quest.for Active Directory control, Centricity, Lawson, Smart web, Ris, and a host of other applications.

UCLA Health System

Lead Help Desk Analyst @ UCLA RONALD REAGAN HOSPITAL

- I worked as desk side support for existing employees and with planners on all the server, routers, patch panels, switches and hubs for all relocation and cabling.  • We used copper and fiber connections so that Wintel or Verizon could gain access online to their servers for configuration issues. I also installed a 20 Million Dollar Hot Aisle. Containment for all Kaiser Pharmaceutical data with over 640 computers and storage units.  • I provided tape backups and assigned IP addresses and made sure that the systems were always up and running on the network.  • The Data Center covers 100,000 Sq. ft. of space with some 4-5000 Servers.

Kaiser Permanente IT

Kaiser Data Center Support Tech

I maintained full desktop support for 3 floors or their Los Angeles location.• I worked all ticketing in Kaseya along with account creation in Active Directory. • I also used JoinMe for remote access along with remote desktop, and printer and mobile scanner support.• We issued out over a 100 laptops every two weeks with encryption and new SIDs along with standard and nonstandard software.• Lastly, I provided all phone support and in-house support of Audio/Visual assistance for clients.

Altegra Health

Desktop Support

- Computer Support Technician, Hardware and S/Ware support for a multitude of companies.• Rolled out W7 to 65 machines and configured all outlook and updates alongwith all personal settings for the users. • Shut down and disassembled 200 Servers, 4 labs and racks for movement to another building for reassembled and wiring for initialization.• Worked nights replacing all registers and monitors at different stores throughout the Northbay for a 6 week contract while looking for a more permenent support role within a reputable company.

ProActive Solutions

Server Redeployment Tech

Salt Lake City Sr Desktop Support  July -2010 July - 2011• Provided all Deskop, Hardware and Software support for 700 employees at the Salt Lake City facility. • All phone support and in house support of Audio Visual assistance for clients. Desktop and laptop refresh for XP and W7. • Setup the conference meetings for all executives thru Cisco,WebEx using Polycom and Outlook. • Received requests via VMware ticketing system for the deployment of specific types of hardware and software platforms PC setup. • Maintained logs of systems returned for decommission and also for redeployment to the Redondo Beach facility and the Chantilly, VA facility for data tracking. • SCCM for PC OS automated installs for mass deployment in groups to 700 employees. Helpdesk Support 4\ Desktop Support \Network Ops - IS\IT\ST\MS-Multi Sector Support Jan 1999 - Jun 2010 • Provide support for all sector HelpDesk and Desktop Support (two within network operations), assigned lead for 2 years as liaison between four Help Desks across the country before and after consolidation. Network Operations • Monitor all network issues and servers across the United States and assist with outages thru AT&T verifying outage responsibility.  • Openview and WhatsUpGold along with Perl Scripts to ping and monitor new machines and all hardware issues. Network Administrator, Pulic Key Infrastructure • Administrator for (NGPKI), Northrop Grumman Public Key Infrastructure.

Northrop Grumman Corporation

Desktop Support 4 \ Helpdesk \ Nework Operations

- I supervised as the Lead over Bond Shop clean room and shop floor assembly up to 18 personnel consisting of attendance, performance work schedules and performance issues on the assembly process of F18s, 747 and F5 airplanes for 5 years. • I was a Liaison Metal Bonder and assembler SR prior between 35 shop employees dispatching work orders to support supply and demand needs for the assembly line so that we could eliminate shutdown situations.  • Maintained Warehouse parts inventory Management and shipping between incoming and outgoingsupply chains.  • Maintained Computer tracking compliance system for over 7 years including the Maintaining of logged records of all hardware quantities between 3 clean rooms and sub assembly for production flow needs.  • Also ordered all chemicals for the Bond Shop and maintained accurate supply on hand toaccommodate production needs. • Mostly Military Support!!

Metal Bonder & Assembler Sr. Lead

- Install glass in windows, skylights, store fronts, auto and display cases, or on surfaces, such as building fronts, interior walls, ceilings, and tabletops. • Worked with all aspects of glass installation along with metal and the tools required.

Dandoy Glass

Glazier

- While in school I worked at a Warehouse that supplied time locks for vaults and worked within the shipping and supply chain to venders.  • 2 years of part time and the last summer of full time while attending collage also.  • This consisted of taking incoming raw material and storing until production had completed the final product and then would assist with the packing and shipping of the final product to the customers within the required time line.  • All documentation and shipping documents with FEDEX/UPS and other shippers where part of the process tasks.

Scott Marshall

Scott Marshall