Mark Smith is a highly experienced IT professional with a sixteen-year traceable background in managing operational personnel and supporting IT systems. He completed his studies at Bay of Plenty Polytechnic and Waikato Institute of Technology, achieving Bachelor's Degrees in Information Technology.
Throughout his career, Mark has been responsible for overseeing successful business and IT initiatives, ensuring a highly customer-focused service, and enhancing IT service delivery through best practice policies. Business engagement and customer satisfaction are two significant areas of his expertise in providing IT support services, implementing service improvement initiatives and strategies focused on tailoring IT services to meet customers' varying needs.
Mark's key competencies include IT services delivery management, service reviews, and building robust relationships with satisfied clients. He previously held various managerial positions at Genesis, including IT Service and Support Chapter Lead and IT Service and Support Manager. As IT Service Delivery Manager at Opus International Consultants Limited, he streamlined service management, ensuring IT services were in tune with customer requirements. Mark also served as the Senior Systems Administrator, responsible for the operational and maintenance responsibilities of Opus's IT infrastructure. His career began at Fujitsu in the position of IT Support Engineer, where he provided IT support services to clients.