Jacinda Bouton is an accomplished Operations Manager with a wealth of experience in the telecommunications industry. With a background in Contact Centers, Cross-functional Team Leadership, and Wireless Technologies, Jacinda boasts a strong track record of efficiently managing daily operations for both on and offshore teams. Her responsibilities have included overseeing accurate payment application, resolving customer payment issues, and acting as the primary contact for customer-facing teams regarding all payment inquiries. Additionally, Jacinda has extensive experience handling suspense, reversals/chargebacks, payment disputes, and refunds for Wireless (Postpaid and Prepaid), Wireline, and Offshore operations. Jacinda has held several senior managerial positions, including Sr. Manager, Payment Operations at T-Mobile, Payment Operations Manager at Sprint, Sr. Manager of Corp/Govt Collections at Sprint, Corporate and Government Collections Manager at Sprint, Corporate Collections Supervisor at Sprint, Collections Representative at Sprint, and Corporate Collections Representative at Sprint.