Allen Horsley is an IT professional with an extensive background in the healthcare, mining, and contract industries. With a strong attention to detail, Allen possesses a wealth of experience in customer support, problem solving, and communications. He has the ability to lead multiple support groups in resolving complex customer issues and excels in troubleshooting and communication. Allen is an exceptional learner, who is passionate about providing creative IT solutions and is always willing to take on additional responsibilities. He is proficient in various Microsoft Office products including Word and Excel, the Service Now ticketing system, has a basic knowledge of Windows 2008/2012 operating systems, and is familiar with WebEx, Microsoft Teams, Windows 7 and 10.