Klaipedos Universitetas

Senior Manager, Merchandise Operations (Sephora, LVMH)

San Francisco, California, United States

- Oversee a team of Project Managers that supports variety fixture and merchandise operations projects. •	Responsible for timeline management and execution of visual updates for 600+ stores across over 70 different brands. •	Manage and enforce update timeline through extensive coordination between external fixture and graphic companies and cross-functional teams. •	Lead a team of Project Managers that manages overlapping projects at different stages of completion and ensures of all projects are delivered on time and budget.  •	Forecast and oversee budget to ensure yearly contribution is on target and help organization optimize cost by negotiating on pricing.

SEPHORA

Senior Manager, Merchandise Operations and Brand Strategy Support

- Supported Retail project execution and creation of store-friendly programs with supporting training for new, high change management initiatives spanning across customer services, human resources, client service, internal systems, communications and business operations. •	Fostered and cultivated a productive team-based environment by coaching and developing direct reports. •	Collaborated with cross-functional partners to deliver $1.2M in cost savings through process optimizations.•	Established strategic relationships with multiple cross-functional partners and ensured that projects resulted in sustainable and scalable process. •	Lead Store Holiday optimization taskforce to prepare stores for a successful Holiday season (95% customer satisfaction rating).

Senior Manager, Retail Operations

- Led the team to support a wide variety of new initiatives across the organization through project execution and creation of store-facing programs •	Spearheaded a 50% reduction in issue resolution time and rolled-out a comprehensive feedback program on a company-wide level.•	Led a team representing multiple operational areas and oversaw creation of operational tools (policy & procedures, training guides).•	Streamlined store processes and eliminated inefficiencies in addition to developing support tools.•	Identified opportunities for improvement at the store level and initiated programs aimed at minimizing cost of labor and maximizing individual performance.

Manager of Operations, Retail Operations

- Collaborated with cross-functional business partners encompassing a multitude of projects to represent the stores employee and client experience.•	Served as a thought leader for projects with the remit of driving optimizations across the organization.•	Supported and liaised with internal departments to ensure the delivery of initiatives and pilots.•	Support change management to ensure initiatives or projects is a success

Jurgita Rudokas