Richard Conte is a seasoned IT services manager with over 30 years of experience in the industry. He holds a Bachelor of Business Administration (BBA) from Fairleigh Dickinson University and a Six Sigma Green Belt certificate from Villanova University. Conte has worked in various roles for large organizations including Novo Nordisk, Bristol-Myers Squibb, and Dow Jones Telerate. His skills include management of IT teams, field force technology services, service desk management, IT infrastructure, customer support, client relationship management, technical training, client communications, continuous improvement, project management, hardware/software deployments, and integration testing. Conte is a customer service fanatic, an engaging leader, and a natural motivator. He is an advocate of employee development, career planning, and recognition of achievement. Conte has superior people skills and is capable of maintaining strong relationships with colleagues and customers. He is a coach and mentor to staff and well-versed in leading staff training and acting as a subject matter expert. Conte is always focused on service improvement and maintaining close management of complex changes. He fosters change through energizing teams responsible for implementing and supporting initiatives in a constantly evolving environment.