Academy of Holy Names High School

University of South Florida

Area Sales Manager OrCam

Tampa, Florida, United States

OrCam

Area Sales Manager

- Selected as 1 of 4 Ricoh employees to transition to Milner after the Ricoh division was acquired;   selected for exceptional sales acumen and interpersonal abilities ▪First employee to close sale after acquisition▪ Identify and develop new prospects via canvassing, cold calling and networking ▪ Make product presentations and recommendations to C-level executives, purchasing agents and office  managers to further business development

Milner, Inc.

Sr. Technology Consultant at Milner, Inc

Oversaw sales and business development operations within an organization focused on providing copier and software solutions to clients ▪ Ranked #1 out of 25 reps for most business closed during trainee period ▪ Achieved 112% of quota within 3 months of hire date based on exceptional ability to identify target clients, perform cold-calling and build relationships with key decision-makers ▪ Successfully completed a comprehensive sales training curriculum that resulted in earning Best Proposal Presentation (Ricoh University) and Standout Trainee awards

Ricoh USA, Inc.

Account Executive

- Business startup and development of a highly profitable niche business: Conducted market research and identified a community need for retail specialty. Created and executed a strategic business plan. Selected location, negotiated lease, designed store layout and supervised build out.•	P&L management: Planned annual budget and projected sales by month. Determined employee compensation. Managed marketing/sales and purchasing. Set prices on merchandise and services. Managed accounting functions.•	Community outreach and production of on-site promotional events: Created a comprehensive marketing program that included cold calling on local businesses and professionals, Open Houses and special events. Established community partnerships with schools and other target markets to assist in various projects.•	Cooperative advertising with pediatric and obstetrics practices.•	e-commerce website and social media marketing: Collaborated with web developers in functional design of website; personally created and updated all content. Set up and executed active marketing programs utilizing social platforms including Facebook and Instagram. Evaluated and executed overall advertising and marketing efforts as needed.                                                        •	Team building, staff training and development (10 employees): Recruited, hired, trained and coached an operations manager and sales associates. Established incentive programs to increase sales, productivity and teamwork. 	•	Product line development, vendor relations and purchasing: Researched national design trends, sourced products, and established relationships with manufacturers' representatives.  Determined and maintained optimal levels of all products.•	Service management for customer satisfaction and repeat business: Created sales and incentive programs to promote customer retention.

Mi Bebe

General Manager

- Billing system maintenance: Coordinated with system engineers to update tables, rate plans, system configurations and new product definitions. •	System update testing: Verified bill processing by preparing audit schedules, conducting audits and building/conducting test cases. Recommended system changes and enhancements to improve functio•	Resolution of Level II technical issues. •	Staff training and development: Provided classroom training and mentoring for Customer Care Representatives on product information and fault resolution.MAJOR ACHIEVEMENT•	Employee of the Year 1998 & 1999 Among 300 employees.

Michelle Mendez