Vladimir Grigorescu is a seasoned Director of Operations with a wealth of experience in IT infrastructure management. He has worked with a range of reputable companies, including Canada Techs, i-Open Technologies, Casa Smart Security, and AcademyOne Learning. At Canada Techs, Vladimir oversees the smooth running of the company's 24/7/365 monitoring, support/troubleshooting, maintenance, reporting, and asset management of IT infrastructure. He is passionate about protecting clients' environments and preventing costly downtime. Vladimir's expertise extends to help desk support, where he manages teams that provide exceptional customer service experiences to customers of any size. He offers full turnkey support desk services, leveraging strict SLAs enforced by a comprehensive customer ticket dashboard with automated status reports and feedback ratings. Vladimir boasts industry-leading response times with a 30-second average response time, ensuring minimal downtime for clients.