"Tibiscus" University, Timisoara

Technical Support Manager & SysAdmin Manager at Appstractor Corporation

Timişoara, Timiş, Romania

Appstractor Corporation

Systems Engineer

- Multi level technical support via Kayako ticketing system and LiveChat- Managing customers via WHMCS- Deploying and administrating various distributions of Linux (CentOS, Ubuntu, Debian, etc)- Working with OpenVZ virtual servers, both at the hypervisor level and inside the container- Deploying and maintaining WHM/cPanel servers for webhosting customers

ServerHub

Tech Support Engineer & Linux Administrator

- Part of a global team in charge of maintaining hundreds of Linux based CentOS servers-	In charge of purchasing new servers and maintaining provider relations-      Primary liaison between the customer and our company, for technical related issues-      Analyzing and clarifying customer technical inquiries-      Recreating customer issues in a lab environment-      Ensure customer feedback is properly channeled into Product Management and Research & Development, while being involved in both areas-      Maintaining in-depth knowledge of our products-      Create and publish solution documentation for our customers and our staff-	Involved in the development and deployment of bash shell scripts for our Linux environments

Trusted Web Services Ltd

Technical Support Engineer & Linux Administrator

- Set up and maintained the company network and CCTV system with cameras, computers and routers∙	Established biometric identification using a fingerprint recognizing networked device∙	Managing a small team of people on day-to-day operations∙	Handling all cash transactions, wages and shifts∙	Handling company books and necessary stock∙	Advertising, marketing and customer relations

Clonmel Casino

Manager & IT Consultant

- Maintained the company computers, CCTV system and network∙	Making payouts for customers at the cash desk∙	Managing a small team of people on day-to-day operations∙	Handling company books and necessary stock∙	Advertising, marketing and customer relations

Riverboat Club & Casino

- Set up server monitoring software Cacti and Nagios with web interfaces∙	General desktop support on-site and remotely using TeamViewer∙	E-Mail troubleshooting for Outlook & Thunderbird∙	Built network servers from scratch with Linux and Windows Server operating systems for the purpose of NAS, Backup and back-end applications∙	Configured and maintained VoIP systems using Asterisk∙	1st & 2nd line support for incoming e-mails with troubleshooting problems

PC Doctor

Technical Support Technician

- Adjusted to an environment where working with money and people needs discipline andProfessionalism∙	Learned to deal Roulette, Blackjack, Poker 3/5 Cards, Texas Hold’Em Poker 3-5-7∙	Receive, verify, and record patrons cash wagers∙	Open and close cash floats and game floats

Valoro ARIDOR SRL

Casino Dealer

- Repaired Nokia, LG, Samsung, Sony Ericsson, Sharp, Motorola mobile phones∙	Off-site installments of computers, network, peripherals and software∙	Project management for custom computer builds and LANs∙	Maintained the company internal network complete with backup on a Debian Linux running server using rsync and Bacula

Euronics

Mobile Phones & IT Technician

- Opened a computer shop based on selling and troubleshooting computers and network related devices∙	Handled a lot of projects for custom computer builds and LANs∙	Off-site installments of computers, network, peripherals and software∙	Established a relationship with suppliers for parts and peripherals∙	Maintained the company books and stock

VIP Computers SRL

Company Director

- 1st & 2nd line support for the helpdesk system based on tickets and e-mails∙	Installed and configured VPS servers based on Xen and Virtuozzo technology∙	Installed and configured Shoutcast servers for radio, IRCd servers for chat and other software based on customer needs

X1 Services

Remote Tech Support

- Set up a new company based on webhosting, web design and IRC hosting∙	Configured from scratch servers based on Debian and FreeBSD∙	Prepared web hosting servers with cPanel and WHMCS or Webmin∙	Built a customer base from 0 to over 500 customers∙	Designing websites from scratch using Dreamweaver with PHP and HTML and doing SEO∙	Installed Shoutcast Server, IRCd, eggdrop, psyBNC, IPsec and other software based on customer needs∙	Project management for custom server builds and web sites ∙	1st & 2nd line support for the helpdesk system based on tickets and e-mails∙	Advertising and Marketing including writing copy for the websites

Claudiu Ciungan

Claudiu Ciungan